FATOUMATA NJU BAH
Montreal,QC
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during my tenure at CANAL+GUINEE. Skilled in problem-solving and teamwork, I effectively resolved complaints and fostered a positive environment. My reliability and attention to detail have consistently improved service delivery, contributing to a significant increase in repeat business.
Overview
8
8
years of professional experience
Work History
Customer Service Cashier
BAH&FRERE
06.2022 - 05.2023
- Welcomed customers and helped determine their needs.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Processed customer orders and accurately handled payment transactions.
Customer Service Representative
CANAL+GUINEE
01.2021 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Donation Attendant
ABDULLAH AID
02.2018 - 04.2020
- Greeted and provided friendly service to donors and assisted in transferring items to facility.
- Streamlined item intake process with detailed documentation and data entry.
- Sorted and placed donations in appropriate containers.
- Supported local families in crisis by advocating for needed donations.
Kindergarten Teacher
DIPPA KUNDA NURSERY SCHOOL
09.2017 - 09.2018
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Reported to parents and administration about student progress.
- Played games with students to increase understanding of subjects.
- Built positive relationships with students and families for safe, trusted learning support.
Server
KHADIJA RESTAURENT
06.2015 - 04.2017
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean.
Education
BBA - Business Administration
Université General Lansana Conte
Conakry, Guinee07.2023
High School Diploma -
KOTU SENIOR SECONDARY SCHOOL
SERREKUNDA, GAMBIA09.2014
Skills
Customer Service
Customer Satisfaction
Reliability and punctuality
Patience and composure
Problem-Solving
Teamwork and Collaboration
Attention to Detail
Languages
English
Full Professional
French
Limited Working
Timeline
Customer Service Cashier
BAH&FRERE
06.2022 - 05.2023
Customer Service Representative
CANAL+GUINEE
01.2021 - 04.2022
Donation Attendant
ABDULLAH AID
02.2018 - 04.2020
Kindergarten Teacher
DIPPA KUNDA NURSERY SCHOOL
09.2017 - 09.2018
Server
KHADIJA RESTAURENT
06.2015 - 04.2017
BBA - Business Administration
Université General Lansana Conte
High School Diploma -
KOTU SENIOR SECONDARY SCHOOL
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