Fatoumata Lamine Keïta

Waitress Trainer

Amandine

01.2021 - 01.2023

Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
Enhanced team efficiency by organizing shift schedules, delegating tasks, and ensuring timely completion of responsibilities.
Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.