Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
Timeline
Generic

FATOUMATA BOUARE

Victoria

Summary

Seasoned social services professional with extensive experience in program coordination, child protection, and family support. Proficient in case management, crisis intervention, and advocacy, dedicated to promoting the well-being of diverse communities. Highly skilled in stakeholder engagement, team leadership, and the development of impactful programs. Committed to delivering inclusive, culturally responsive services that drive positive, sustainable change within communities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

PROGRAM COORDINATOR

CanAssist
Victoria
03.2022 - Current
  • Support the coordination and execution of the Pathways program to ensure it aligns with organizational goals and funder expectations
  • Aid in the coordination, training, and delivery of the program, including in remote locations
  • Manage the translation of program resources and materials, and provide bilingual support to participants as needed
  • Support the recruitment process to meet participant goals and funder obligations
  • Oversee intake procedures and manage related tasks
  • Help oversee the delivery of workshops and maintain high-quality materials
  • Assist in developing and managing program curricula, including delegating tasks as needed
  • Provide job support to participants and assist with curriculum-related activities
  • Manage participant transitions and maintain necessary records for funders
  • Represent CanAssist's employment programs to potential employers and community organizations
  • Facilitate presentations, tours, and networking to enhance program visibility
  • Collect and organize survey data; assist in preparing reports for funders and stakeholders
  • Contribute to evaluating program outcomes and integrating feedback for improvements
  • Support job coaches through regular check-ins and Performance Management Processes (PMP)
  • Provide feedback and assistance, manage vacation and medical leave requests
  • Identify and help arrange professional development opportunities based on team needs
  • Assist with onboarding and training new staff members
  • Ensure staff receive necessary policy training and ongoing support
  • Help guide program communications and maintain consistent messaging
  • Support program promotion through social media, newsletters, and other channels
  • Uphold confidentiality and privacy practices
  • Maintain accurate data flow in government databases and assist with report preparation
  • Assist in monitoring and managing budgets in line with funding agreements
  • Support staffing requirements and recruitment processes within budget constraints
  • Assist with grant applications and manage funding-related tasks
  • Ensure compliance with all funding and contract obligations, including reporting
  • Contribute to the development and execution of the strategic plan for employment programs in consultation with the Program Manager and senior leadership
  • Foster open communication, support team dynamics, and contribute to a positive work environment
  • Address conflicts and recognize achievements to support team development

PROGRAM COORDINATOR

WJS Canada
Victoria
02.2020 - 03.2022
  • Participate in assessing, setting goals for and evaluating progress of persons served
  • Teach persons served to relate in a socially appropriate manner through the use of daily routines and activities
  • Monitor persons served and ensure their safety and well-being; utilizes practices that promote health, welfare, safety and security of persons served
  • Provide behaviour management counseling on a one-to-one and/or group basis by performing duties such as providing feedback on client behaviour, teaching coping techniques and adaptive behaviour, and providing guidance and support

INTERIM PROGRAM MANAGER

WJS Canada
Victoria
10.2020 - 01.2021
  • Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required
  • Provide emotional support and crisis intervention to persons served which may include nonviolent physical interventions
  • Ensure communication and liaison between program, school, family and the community
  • Ensure physical needs of persons served are met by performing duties such as assisting with basic personal hygiene and activities of daily living
  • Administer medications to persons served according to established guidelines, procedures and instructions
  • Maintain reports such as statistics, logbooks and daily activities relating to persons served
  • Accompany persons served to appointments and community outings
  • Operate motor vehicles safely and legally while transporting persons served or on WJS business
  • Advocate effectively for persons served
  • Conduct interviews, make reference calls, and participate in new staff orientation process
  • Ensure program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served
  • Establish and maintain a program structure and staffing to effectively accomplish the agency's goals and objectives; coordinate and oversee recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required
  • Coach and mentor staff, and lead and participate in team building activities
  • Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings
  • Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures
  • Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement
  • Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees
  • Develop and manage annual program budget and perform periodic cost and productivity analyses
  • Produce program, occupancy, annual and other reports as required
  • Advocate effectively for service recipients
  • Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups

RESIDENTIAL CHILD AND YOUTH WORKER

Binkadi Community Services
Victoria
02.2018 - 02.2020
  • Support and work with children in Ministry care to reach their goals by supporting them physically, emotionally, and spiritually according to their individual needs
  • Provide a safe and secure home environment
  • Manage household management, meal planning and preparation, budgeting, and working with Child's community teams
  • Transport children to and from appointments and activities
  • Provide behavioral and emotional support
  • Build life skills
  • Administer medication
  • Implement the Children's individual care plans
  • Identify and address root causes of problems like truancy and misbehavior
  • Improve service plans based on progress assessments and client feedback
  • Keep case history records updated and prepare regular reports
  • Arrange for medical and psychiatric tests to determine root difficulties and potential solutions
  • Help office personnel with errands, paperwork, and data entry
  • Collaborate positively with peers and other staff members
  • Approach and solve problems with initiative and sound judgment

CHILD CARE PROGRAM LEADER

View Royal Elementary School
Victoria
02.2018 - 06.2018
  • Participate in staff meetings and case conferences as required
  • Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done
  • Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff
  • Support menus and food plans that meet established nutritional standards, both on and off-site
  • Comply with and utilize appropriate crisis prevention and intervention standards and practices
  • Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee
  • Operate motor vehicles safely and legally while transporting service recipients or on WJS business
  • Provide on-call and emergency coverage on pager or cell

CHILD PROTECTION INTERN

Ministry of Children and Family Development
Nanaimo
04.2017 - 07.2017
  • Actively worked with the Family Services team and the Afterhours emergency team to ensure that children are safe and protected under the Child welfare legislation, practice standards, policies, and procedures
  • Receive, assess, and respond to concerns of child abuse and neglect
  • Collaboratively develop safety plans for children while keeping in mind their well-being and their best interest
  • Collaboratively set goals with families
  • Interview children and youth in case of a report of abuse on the individual or other individuals in the home during which the child was a witness
  • Refer families to community services
  • Assist in preparing documentation for court
  • Ensure client case management

STUDENT SUPPORT WORKER

World University Service of Canada
Nanaimo
07.2013 - 06.2017
  • Volunteer in the SRP Program
  • Support sponsored students to adapt and succeed in their new environment in Canada
  • Ensure that the necessary needs of the sponsored students are met
  • Organize seasonal activities for students
  • Assist with Citizenship and Immigration paperwork
  • Help students fill out loan paperwork
  • Other various responsibilities upon request

PROGRAM LEADER

Boys and Girls Club
Nanaimo
08.2016 - 03.2017
  • Cultivate and maintain excellent working relationships with applicable school districts and communities
  • Document and report all incidents of suspected child abuse to the Ministry of Children and Family Development

PROGRAM LEADER

Big Brothers Big Sisters
Nanaimo
03.2015 - 08.2016

GUIDE LEADER

Girl Guides of Canada
Nanaimo
01.2014 - 01.2015
  • Responsible for doing one-on-one in-school mentoring with designated children
  • Run a Go-Girls group
  • Develop and implement programs for the Go-Girls group that focus on Girls Self-esteem, friendships, anti-bullying, etc
  • Regular communication with program director and school principal regarding children I work with
  • Document and report all incidents of suspected child abuse to the Ministry of Children and Family Development

Education

BACHELOR OF ARTS - CHILD AND YOUTH CARE : HUMAN SERVICES, CHILD PROTECTION SPECIALIZATION

Vancouver Island University
BC
06.2017

Skills

  • Bilingual in French & English
  • Program Management
  • Case Management
  • Program Development
  • Team Collaboration
  • Community Outreach
  • Team Leadership
  • Staff Management

Certification

  • MENTAL HEALTH FIRST AID
  • SAFE TALK
  • FIRST AID/CPR

Languages

  • Bambara, Native
  • French, Native
  • English, Fluent

Languages

English
Professional
French
Professional

Timeline

PROGRAM COORDINATOR

CanAssist
03.2022 - Current

INTERIM PROGRAM MANAGER

WJS Canada
10.2020 - 01.2021

PROGRAM COORDINATOR

WJS Canada
02.2020 - 03.2022

RESIDENTIAL CHILD AND YOUTH WORKER

Binkadi Community Services
02.2018 - 02.2020

CHILD CARE PROGRAM LEADER

View Royal Elementary School
02.2018 - 06.2018

CHILD PROTECTION INTERN

Ministry of Children and Family Development
04.2017 - 07.2017

PROGRAM LEADER

Boys and Girls Club
08.2016 - 03.2017

PROGRAM LEADER

Big Brothers Big Sisters
03.2015 - 08.2016

GUIDE LEADER

Girl Guides of Canada
01.2014 - 01.2015

STUDENT SUPPORT WORKER

World University Service of Canada
07.2013 - 06.2017

BACHELOR OF ARTS - CHILD AND YOUTH CARE : HUMAN SERVICES, CHILD PROTECTION SPECIALIZATION

Vancouver Island University

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FATOUMATA BOUARE