Fatoumata Bouare

• Provide training and support for e-commerce advisors that are working with small businesses through Canada's Digital Adaption Program
• Assign and review projects through Salesforce
• Manage e-commerce advisors onboarding and offboarding
• Email management: E-commerce advisors & SME questions/inquiries/clarifications
• Schedule and manage weekly zoom meetings, Q&A sessions, sending out invites, etc
• Provide mentorship
• Review and approve timesheets
• Streamlined service processes to improve delivery times via operational capabilities
• Liaised with staff members and clients, enhancing communication and improving partnerships
• Diffused tense situations between parties using remediation techniques to keep projects on track
• Responded quickly and effectively to personnel concerns to avoid issue escalation and maintain positive interaction.

• Participate in assessing, setting goals for and evaluating progress of persons served
• Teach persons served to relate in a socially appropriate manner through the use of daily routines and activities
• Monitor persons served and ensure their safety and well-being; utilizes practices that promote health, welfare, safety and security of persons served
• Provide behaviour management counseling on a one-to-one and/or group basis by performing duties such as providing feedback on client behaviour, teaching coping techniques and adaptive behaviour, and providing guidance and support
• Provide emotional support and crisis intervention to persons served which may include nonviolent physical interventions
• Ensure communication and liaison between program, school, family and the community
• Ensure physical needs of persons served are met by performing duties such as assisting with basic personal hygiene and activities of daily living
• Administer medications to persons served according to established guidelines, procedures and instructions
• Maintain reports such as statistics, logbooks and daily activities relating to persons served
• Accompany persons served to appointments and community outings
• Operate motor vehicles safely and legally while transporting persons served or on WJS business
• Advocate effectively for persons served
• Conduct interviews, make reference calls, and participate in new staff orientation process.

Recruit, screen, hire, supervise and evaluate performance of program staff; coordinate work allocation, training and problem resolution; motivate employees and/or contractors to peak performance and productivity; take disciplinary action when required

• Ensure program and staff comply with policies, procedures and values of the agency, and use best practices when supporting persons served
• Establish and maintain a program structure and staffing to effectively accomplish the agency's goals and objectives; coordinate and oversee recruitment, employment, training, supervision, evaluation and discipline of staff, and termination as required
• Coach and mentor staff, and lead and participate in team building activities
• Ensure the program complies with any applicable collective agreement; facilitate on site grievance meetings
• Develop and maintain program standards and procedures that comply with provincial and agency policies, regulations, standards and guidelines establish and coordinate outcome evaluation, quality improvement and safety protocols and procedures
• Establish and implement short and long term goals, objectives and operating procedures; monitor and evaluate program effectiveness; effect changes required for improvement
• Contribute to developing agency policies and procedures by participating in agency planning, policy-making and other committees
• Develop and manage annual program budget and perform periodic cost and productivity analyses
• Produce program, occupancy, annual and other reports as required
• Advocate effectively for service recipients
• Represent the program and/or agency at various interagency forums, as well as to the media, government agencies, families/caregivers, funding bodies, and/or the general public/local community; network with other agencies, organizations, individuals and community groups for the benefit of the service recipients and program, including participation on community boards, committees and professional groups
• Participate in staff meetings and case conferences as required
• Ensure physical environment is maintained according to established standards and procedures, required inspections are completed, and any required follow-up is done
• Ensure staff utilize practices that promote the health, welfare, safety and security of service recipients and staff
• Support menus and food plans that meet established nutritional standards, both on and off-site
• Comply with and utilize appropriate crisis prevention and intervention standards and practices
• Ensure staff or contractors who dispense medication to service recipients receive or possess appropriate training, and that all medication is dispensed according to the guidelines established by the Medication Safety and Advisory Committee
• Operate motor vehicles safely and legally while transporting service recipients or on WJS business
• Provide on-call and emergency coverage on pager or cell.

• Support and work with children in Ministry care to reach their goals by supporting them physically, emotionally, and spiritually according to their individual needs
• Provide a safe and secure home environment
• Manage household management, meal planning and preparation, budgeting, and working with Child's community teams
• Transport children to and from appointments and activities
• Provide behavioral and emotional support
• Build life skills
• Administer medication
• Implement the Children's individual care plans
• Identify and address root causes of problems like truancy and misbehavior
• Improve service plans based on progress assessments and client feedback
• Keep case history records updated and prepare regular reports
• Arrange for medical and psychiatric tests to determine root difficulties and potential solutions
• Help office personnel with errands, paperwork, and data entry
• Collaborate positively with peers and other staff members
• Approach and solve problems with initiative and sound judgment.

• Work with children in a licensed, ratio-based before and/or after school care setting
• Maintain compliance with program standards, legal regulations, and ADA accommodations
• Maintain daily attendance records and communication logs
• Contribute ideas to activity and snack calendars
• Provide inclusion in the Centre's activities
• Assist with snack preparation
• Effectively communicate with children, parents, management, and fellow staff members
• Coordinate maintenance, cleaning, and sanitation for program facilities and equipment
• Cultivate and maintain excellent working relationships with applicable school districts and communities.

• Actively worked with the Family Services team and the Afterhours emergency team to ensure that children are safe and protected under the Child welfare legislation, practice standards, policies, and procedures
• Receive, assess, and respond to concerns of child abuse and neglect
• Collaboratively develop safety plans for children while keeping in mind their well-being and their best interest
• Collaboratively set goals with families
• Interview children and youth in case of a report of abuse on the individual or other individuals in the home during which the child was a witness
• Refer families to community services
• Assist in preparing documentation for court
• Ensure client case management
• Develop and maintain professional relationships with internal employees and customers
• Manage databases by inputting information and files
• Develop and update tracking spreadsheets for process monitoring and reporting
• Learn and become proficient on internal software systems.

• Volunteer in the SRP Program
• Support sponsored students to adapt and succeed in their new environment in Canada
• Ensure that the necessary needs of the sponsored students are met
• Organize seasonal activities for students
• Assist with Citizenship and Immigration paperwork
• Help students fill out loan paperwork
• Other various responsibilities upon request.

• Responsible for the design, implementation, and evaluation of programs
• Prepare operational reports and schedules
• Understand issues/needs of program participants and corresponding care plans
• Document and report all incidents of suspected child abuse to the Ministry of Children and Family Development
• Check that any equipment or facilities used to help facilitate the delivery of the program plan are safe, in good working condition, and free of risk
• Communicate with parents about their child's day at the program.

• Responsible for doing one-on-one in-school mentoring with designated children
• Run a Go-Girls group
• Develop and implement programs for the Go-Girls group that focus on Girls Self-esteem, friendships, anti-bullying, etc
• Regular communication with program director and school principal regarding children I work with
• Document and report all incidents of suspected child abuse to the Ministry of Children and Family Development.

• Responsible for developing and implementing mentoring and training programs for a group of girls age 5 to 17 on a weekly basis
• Develop programs
• Mentor girls
• Responsible for communicating openly and regularly with parents/guardians
• Report to director of programs
• In charge of doing paperwork for field trips and events
• Attend regional meetings.