Summary
Overview
Work History
Education
Skills
Awards
Languages
Extracurricular activities
Timeline
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FATOU NDIAYE

Montréal,QC

Summary

Energetic and driven student-athlete looking to enhance her knowledge in all aspects of life and increase her potential. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

6
6
years of professional experience

Work History

Administrative and Online Department Coordinator

Premium Soccer
11.2019 - Current
  • Created a merchandizing and procedure guide to enforce department policies, procedures and standards to establish productivity and quality customer service.
  • Created a Customer Service Guide used to outsource the company's customer service (calls, emails, claims and requests) to another country by using SLA's, step-by-steps and canned responses.
  • Managed communications between the store and our suppliers (Nike, adidas, Puma)
  • Managed inventory of online order department furniture and receiving operations to maintain optimal stock levels and meet expected online order demands.
  • Fulfilled online orders.
  • Participated in the creation of employee training guides, programs and tools (videos, step-by-step guides). As well as employee productivity evaluation systems.
  • Performed statistical analyses to gather data for operational and forecast team need and target sales.

EXAM PROCTOR AND RECEPTIONIST

Prometric Testing
01.2019 - 08.2019
  • Proctor exams for medical and dental associations (Ex: Medical Council of Canada).
  • File and maintain records of test takers. Schedule appointments and maintain and update appointment calendar.
  • Documented student behaviors, interventions, and outcomes to enable associations to address pertinent issues (exam theft, cheating, plagiarism).
  • Located materials and online resources by demonstrating use of equipment and software.

PASSENGER SERVICE AGENT

Air France
03.2018 - 08.2018
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies (Issue boarding passes. Inspect and verify passenger documentation. Manage passenger baggage processing.).
  • Support for passengers with special needs such as unaccompanied minors (UM).
  • Direct passengers through Customs, Immigration and Quarantine.

Education

Bachelor of Health Sciences (Public Health) -

CAPE BRETON UNIVERSITY
Sydney, NS
05.2022

Skills

  • Trilingual (French, english Wolof)
  • Fluent both in French and English (written and spoken)
  • Team Leadership
  • Organized/Time Management
  • Reliable/Attention to detail
  • Outgoing
  • Hardworking
  • Strategic Planning
  • Adaptability

Awards

-MacDonald Residence scholarship (CBU)

-Athletic Award(CBU)

-Academic in-course scholarship (CBU) 

Languages

French
Native or Bilingual
English
Native or Bilingual
wolof
Full Professional

Extracurricular activities

  • Volunteering at Rirg Marie (2014-now) which are group homes for individuals with physical and/or mental disabilities.
  • Pierrefonds Women's Semi-pro Soccer team (2019-now)
  • Cape Breton University Women's soccer team (student athlete) (2018-2022)


Timeline

Administrative and Online Department Coordinator

Premium Soccer
11.2019 - Current

EXAM PROCTOR AND RECEPTIONIST

Prometric Testing
01.2019 - 08.2019

PASSENGER SERVICE AGENT

Air France
03.2018 - 08.2018

Bachelor of Health Sciences (Public Health) -

CAPE BRETON UNIVERSITY

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FATOU NDIAYE