Fatmeh Hamoud
Greater Sudbury,ON
Summary
With over 5 years of demonstrated success in customer service and leadership roles, I have cultivated a reputation as a skilled problem solver, adept at managing intense customer interactions. My ability to negotiate effectively has resulted in favorable outcomes for both customers and the company, showcasing my commitment to finding mutually beneficial solutions. Possessing excellent communication skills, I have consistently maintained a clean record throughout my professional endeavors, contributing to a positive and productive workplace environment.
Overview
6
6
years of professional experience
Work History
Volunteer on Spay and Neuter Day
Baark!
03.2021 - 08.2023
- Coordinated volunteer recruitment, training, and task assignments for the Bahamas Humane Society's Spay and Neuter Day event, including overseeing feeding, watering, and cleaning of cages for non-operated animals.
- Actively engaged in community outreach efforts, informing local residents about the event and encouraging participation in spaying and neutering initiatives.
- Assisted in capturing stray animals in the community for spaying and neutering, contributing to the control of pet overpopulation.
- Provided care and support to animals in need, including feeding stray dogs in the area, demonstrating a commitment to animal welfare beyond the event itself.
- Collaborated closely with the veterinary team and fellow volunteers to ensure the smooth operation of the event and the well-being of all animals involved.
Secretary Manager
Ural Pratt
01.2021 - 08.2023
- Optimized organizational systems for payment collections, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Improved cost management by negotiating favorable contract terms with vendors and suppliers.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Gym Receptionist
University Of The Bahamas
01.2022 - 04.2022
- Welcomed each new arrival pleasantly and confirmed identification.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Updated social media accounts with new posts to engage current and prospective members.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
- Resolved customer problems and complaints.
Volunteer at a Children's Charity Organization
Sahar Fackih
01.2019 - 01.2022
- Enhanced community engagement by organizing and leading outreach events.
- Improved organizational efficiency by streamlining volunteer onboarding processes.
- Assisted with special events and programs.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Used strong interpersonal communication skills to convey information to others.
Showroom Manager
Majeed Basma
01.2019 - 01.2020
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Generated personal sales to meet or exceed established sales goals.
- Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
- Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
- Provided prompt, courteous service to every individual entering showroom.
Unpaid Intern- Airline Customer Service Agent
Hassan
06.2018 - 01.2019
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided exceptional customer service with empathetic listening and effective problem-solving skills.
- Consistently demonstrated initiative by seeking out additional responsibilities beyond assigned tasks whenever possible to expand skillset further.
- Utilized strong attention-to-detail skills when reviewing passenger documents for accuracy before issuing boarding passes.
- Acquired valuable industry insights by shadowing experienced professionals during client meetings and presentations.
Sales Manager
Hussein Hamoud
08.2017 - 12.2018
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Communicated product quality and market comparisons by creating sales presentations.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Arts - Specializing in Law And Justice
Laurentian University
Greater Sudbury, ON08.2023
No Degree - Criminology
University of The Bahamas
The Bahamas 01.2022
No Degree - College Preparatory Program
Bahamas Baptist College
The Bahamas 06.2020
Diploma - Amadeus Ticket Training
K.S Travel Agency
Freetown, Sierra Leone 03.2019
Diploma - Microsoft 365
Institution of A.I.T.H
Freetown, Sierra Leone 12.2018
High School Diploma -
Lebanese International School
Freetown, Sierra Leone 08.2017
Skills
Company Representation
Work Planning and Prioritization
Customer Satisfaction Evaluation
Microsoft Office
Data Entry
Team Management
Languages
English
Full Professional
Arabic
Elementary
Timeline
Gym Receptionist
University Of The Bahamas
01.2022 - 04.2022
Volunteer on Spay and Neuter Day
Baark!
03.2021 - 08.2023
Secretary Manager
Ural Pratt
01.2021 - 08.2023
Volunteer at a Children's Charity Organization
Sahar Fackih
01.2019 - 01.2022
Showroom Manager
Majeed Basma
01.2019 - 01.2020
Unpaid Intern- Airline Customer Service Agent
Hassan
06.2018 - 01.2019
Sales Manager
Hussein Hamoud
08.2017 - 12.2018
Bachelor of Arts - Specializing in Law And Justice
Laurentian University
No Degree - Criminology
University of The Bahamas
No Degree - College Preparatory Program
Bahamas Baptist College
Diploma - Amadeus Ticket Training
K.S Travel Agency
Diploma - Microsoft 365
Institution of A.I.T.H
High School Diploma -
Lebanese International School
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