Fatmata Kabia
Edmonton,Canada
Summary
Customer Service Representative/Administrative Assistant
Over 4 years’ bookkeeping and accounting experience as a volunteer and in the food service industry Remote Collaboration Time Management Data Entry and Analysis Document Preparation Communication Skills Organization and Planning Strong fundamental skills in accounts receivable, accounts payable, bank reconciliations, payroll, general ledgers Proficient in Simply Accounting, ACCPAC, QuickBooks, Microsoft Office Ability to calculate, analyze, and interpret numbers with a strong attention to detail Prepare accurate and timely financial reports, tax returns using profile software (individual and corporate) Excellent written and verbal communication skills Experience, knowledge and understanding of working effectively in a diverse environment Ability to learn new skills quickly, very organized at work with proven ability to multi-task
Overview
21
21
years of professional experience
Work History
Virtual Administrative Assistant
Epcor
Edmonton, Alberta
01.2018 - 12.2023
- Company Overview: Your company is a firm with a good reputation of being creative, and having ingenuity.
- Efficiently managed administrative tasks remotely, including scheduling, data entry, and document preparation.
- Coordinated virtual meetings and maintained accurate records of discussions and action items.
- Collaborated with team members to ensure seamless communication and workflow.
- Oversaw day-to-day office operations, including email correspondence, file management, and database maintenance.
- Compiled and analyzed reports, providing valuable insights for decision-making.
- Developed and implemented streamlined processes, improving overall efficiency.
- Coordinate the day-to-day financial processing and audit monthly bills to ensure they are charged to correct cost centres.
- Maintain Branch Manager confidential files including contracts, HR organizational data and documents.
- Respond to inquiries by dealing with the issue or referring it for action / response as appropriate.
- Perform other related duties as required.
- Support the Executive Director and Directors with calendar management, email management, and meetings.
- Drafting and composing complex correspondence such as action requests, written responses, advisory notes, form, expense reports, letters and memorandums.
- Tracking day to day tasks to ensure the Executive Director and Branch deadlines and commitments are achieved.
- Coordinating travel and accommodation arrangements.
- Coordinating and administering ministerial and Deputy Minister action requests and Branch briefings in a timely manner.
- Support and coordinate human resource processes for the Branch, including FTE and position management tracking; maintain a process for managers/team leads to on-board/off-board staff.
- Maintain records management systems (paper and digital formats) for all correspondence and internal documents.
- Create and monitor expenditure budgets and perform related financial activities such as monthly forecasts (budgets, salaries, position use); reconcile and track expenditures (procurement card, invoices, contracts), accruals, etc.
- Provide comprehensive administrative support to [Department Head/Team], managing calendars, scheduling meetings, and handling correspondence.
- Prepare and edit documents, reports, and presentations in adherence to government standards.
- Maintain confidentiality and handle sensitive information with discretion.
- Collaborate with cross-functional teams to streamline processes and improve.
- Your company is a firm with a good reputation of being creative, and having ingenuity.
Administrative Assistant
American Income Life
Edmonton, Alberta
12.2016 - 03.2018
- Processed claims submitted by union members such as dental, medical, death and etc.
- Managed all customer questions and concerns in person and via phone, letters, emails quickly and efficiently.
- Prepared correspondence, accounting and finance documents for analysis and in person.
- Organized companies documents in alphabetical order.
- Provided support to employees and managers, assisting in daily office needs and managing companies general administrative duties.
- Demonstrated a commitment to training and growth.
- Adhered to strict time constraints, and company rules and regulations.
- Exceptional customer service skills and effective communication both verbal and written.
Customer Service Representative
Cash money
Edmonton, AB
11.2012 - 11.2015
- Assisted customers and managed their pay day loans.
- Processed pay day loans using curo system, paid bills, and cashed cheques using proper techniques.
- Reminded customers about due dates and missed payments.
- Researched and solved customers issues as they arise.
- Answered questions regarding products and services and learned sales techniques to entice customers to try new products and services.
- Reported any shortages and overages to management and trained other customer service representatives and employees.
- I was in charge of the vault, processed payments, and monitored the financials held at our location.
Cashier/Customer Service Manager
Wal-Mart
Edmonton, AB
01.2011 - 01.2012
- Received cash and provided correct change, which enabled a high revenue.
- Sold Wal-Mart master cards according to sales target.
- Balanced cash and reported shortages or surpluses to management.
- Decreased shortages and surpluses by correcting register errors.
- Completed two (2) daily register audits to facilitate accurate financial statements.
- Monitored and maintained all front end cash levels and cash fund.
- Answered customers’ inquiries and resolved problems in person.
- Organized merchandise according to inventory requirements generating a more rapidly customer experience, resulting in 12% increase in sales.
- Greeted customers in a warm and friendly manner which increased customer satisfaction.
Shift Manager
Arby’s Restaurant
Scarborough, ON
01.2006 - 01.2009
- Accurately and efficiently processed bank deposits, invoices and transactions into the general ledger.
- Organized merchandise according to inventory requirements generating a faster serving time, resulting in 10% increase in sales.
- Answered customers’ inquiries and solved problems on the phone and in person, which resulted in excellent customer satisfaction.
- Received and directed food orders accurately, which enabled a high turnover of patrons.
Receptionist
One Stop Medical Clinic
Scarborough, ON
01.2003 - 01.2007
- Maintained and prepared all booking records to ensure up to date access of information.
- Trained and supervised other volunteers resulting in a 4% decrease in accidents.
- Arranged patients’ appointments, referrals to other clinics and photocopied patients’ documents resulting in 5% decrease in wait time.
- Used strong communication skills to accurately pass on important information resulting in efficient processing of patients’ information.
- Maintained composure and professionalism under pressure.
Education
Accounting Diploma -
Centennial College
Scarborough, ON12.2011
Skills
- Remote collaboration
- Time Management
- Data Entry and Analysis
- Document Preparation
- Communication Skills
- Organization and Planning
- Accounts Receivable
- Accounts Payable
- Bank Reconciliations
- Payroll
- General Ledgers
- Simply Accounting
- ACCPAC
- QuickBooks
- Microsoft Office
- Numerical Analysis
- Attention to Detail
- Financial Reporting
- Tax Returns
- Profile Software
- Written Communication
- Verbal Communication
- Diversity Awareness
- Quick Learning
- Multi-tasking
References
Available upon request
Volunteer Experience
Receptionist, One Stop Medical Clinic, Scarborough, ON, 01/01/03, 12/31/07, Maintained and prepared all booking records to ensure up to date access of information., Trained and supervised other volunteers resulting in a 4% decrease in accidents., Arranged patients’ appointments, referrals to other clinics and photocopied patients’ documents resulting in 5% decrease in wait time., Used strong communication skills to accurately pass on important information resulting in efficient processing of patients’ information., Maintained composure and professionalism under pressure.
Timeline
Virtual Administrative Assistant
Epcor
01.2018 - 12.2023
Administrative Assistant
American Income Life
12.2016 - 03.2018
Customer Service Representative
Cash money
11.2012 - 11.2015
Cashier/Customer Service Manager
Wal-Mart
01.2011 - 01.2012
Shift Manager
Arby’s Restaurant
01.2006 - 01.2009
Receptionist
One Stop Medical Clinic
01.2003 - 01.2007
Accounting Diploma -
Centennial College