Fatma Aydogdu
Toronto,ON
Summary
As a TEFL-certified teacher with over five years of experience in teaching English as a second language, strong expertise in English language and culture, as well as the skills and competencies required to effectively facilitate learning and communication in diverse and multicultural settings.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Clerk
Canada Post
04.2022 - Current
- Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Issued receipts and processed refunds, credits, or exchanges.
- Kept the front check-out area clean and organized for efficient service.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Actively listened to customers, handled concerns quickly and escalated major issues to the supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed timely and effective replacement of damaged or missing products.
English as a Second Language Teacher
Turkish Ministry of National Education
02.2016 - 08.2021
- Educated students in basics of English grammar and conversational speaking.
- Gave one-on-one attention to each student while maintaining overall focus on entire group.
- Created new lesson plans based on course objectives.
- Designed seasonal programs emphasizing vocabulary, pronunciation, and reading comprehension.
- Administered and graded tests and assignments to evaluate student progress.
- Improved instruction methods by using various assessment tools and strategies.
- Used positive reinforcement and provided clear feedback to help students succeed.
Education
Master of Arts - Educational Leadership And Policy
University of Toronto
Toronto, ON11.2023
Bachelor of Arts - English Language
Middle East Technical Universities
Turkey06.2015
Minor - Central And East European Studies
Middle East Technical University
Turkey06.2015
Skills
- Languages
Turkish: Native
English: Advanced-C1
Spanish: Beginner - A1
- Competencies
Teaching Skills in English Second Language
Quantitative Researcher Data Research Analyst
Customer Service Representative
Microsoft Office (Excel, Powerpoint, Word), Adobe Indesign/ Illustrator
IBM SPSS, STATA
- Teams
Ankara Voluntary Team (to support students of low-income families)
Orienteering (METU orienteering Team)
Accomplishments
University of Toronto : Thesis Project “The Relationship between Compulsory Schooling, Educational Equity and Student Achievement in Turkey and Portugal”
Graduate Scholarship: Selection and Placement Scholarship for Students to be Sent Abroad for
Post-Graduate Degrees –Turkish Ministry of Education
Scientific and Technological Research Council of Turkey (TUBITAK) Project 4006
Timeline
Customer Service Clerk
Canada Post
04.2022 - Current
English as a Second Language Teacher
Turkish Ministry of National Education
02.2016 - 08.2021
Master of Arts - Educational Leadership And Policy
University of Toronto
Bachelor of Arts - English Language
Middle East Technical Universities
Minor - Central And East European Studies
Middle East Technical University
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