Fatin Ishraq Hasan
Winnipeg,MB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Technician
Lexia Communications Inc
Winnipeg, MB
10.2023 - Current
- Completed scheduled appointments on time to drive quality service.Kept records of parts and equipment used in projects to update inventory.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Contacted customers prior to date of scheduled installation to verify appointment.
Customer Service Representative
A One Shop
Winnipeg, MB
11.2022 - 01.2023
- Improved customer service wait times to mitigate complaints.Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations. Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Online Personal Shopper
Real Canadian Superstore
Winnipeg, MB
06.2022 - 10.2022
- Organized as many as 13 deliveries per hour by smoothly selecting and purchasing items.Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Provided assistance communicating, typing correspondence or obtaining information.
Retail Sales Associate
Bata
Dhaka, Bangladesh
01.2022 - 04.2022
- Operated point-of-sale systems accurately to process payments from customers. Helped customers by answering questions and locating merchandise.
- Processed returned merchandise according to company policies. Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Bachelor of Science - Physics And Astronomy
University Of Manitoba
Winnipeg, MB01-2027
Skills
- Customer Service
- System Installatio
- Customer Interaction
- Documentation and Reporting
- Troubleshooting and Diagnosis
- Data Entry
- Consultative Sales
- Scheduling
- Computer Proficiency
- Microsoft Office Expertise
- Critical Thinking
Timeline
Technician
Lexia Communications Inc
10.2023 - Current
Customer Service Representative
A One Shop
11.2022 - 01.2023
Online Personal Shopper
Real Canadian Superstore
06.2022 - 10.2022
Retail Sales Associate
Bata
01.2022 - 04.2022
Bachelor of Science - Physics And Astronomy
University Of Manitoba
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