Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatina Kabbani

Edmonton,AB

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Staples Canada
01.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Paradiso Pastries
04.2020 - 01.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Restaurant Chef

Mazati Restaurant
07.2019 - 04.2020
  • Trained and coached culinary team, resulting in improved employee knowledge and increased productivity.
  • Coordinated catering events for special occasions, tailoring menus to meet client preferences while exceeding expectations for quality and presentation.
  • Assisted in budget preparation for food purchasing expenses by reviewing previous business trends and forecasting future needs.
  • Adapted quickly to changing demands during peak hours, executing multiple orders simultaneously without sacrificing quality or attention to detail.
  • Oversaw cleaning and maintenance of kitchen to boost safety and prevent accidents.

Education

High School Diploma -

Na'ila Al-Wafiya
Syria
05.1989

Skills

  • Customer Service
  • Problem-solving abilities
  • Critical Thinking
  • Active Listening
  • Product Knowledge

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Customer Service Representative

Staples Canada
01.2023 - Current

Customer Service Representative

Paradiso Pastries
04.2020 - 01.2023

Restaurant Chef

Mazati Restaurant
07.2019 - 04.2020

High School Diploma -

Na'ila Al-Wafiya

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Fatina Kabbani