Fatima Zahra Zorgane
Toronto,ON
Summary
Dynamic bilingual professional with a proven track record in office administration and customer service. Excelled in managing sensitive information and streamlining communication processes. Demonstrated exceptional organizational skills and a commitment to enhancing efficiency. Skilled in verbal and written communication, ensuring meticulous attention to detail and confidentiality.
Overview
17
17
years of professional experience
Work History
Secretary
French Elementary School Jeanne Lajoie
03.2022 - 06.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Maintained daily report documents.
- Update and maintain attendance records, conduct follow-up calls to parents, and compile daily absentee reports.
- Handle phone inquiries, manage voicemail, and assist students, teachers, and parents with attendance-related matters.
- Assist with scheduling interviews, produce class lists and graduation diplomas, and compile annual student directories.
- Manage email correspondence, process purchase requisitions, perform accounting tasks, and handle document management including typing, filing, and distribution.
Administrative Assistant
Domaine Douiet
01.2005 - 09.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Arts - Business Economics
York University
Toronto, ON06.2024
Post-Degree Certificate - Administration Management
EPSIG
Fez, Morocco06.2003
High School Diploma -
Tarek Ibn Ziyad
Azrou, Morocco06.2000
Skills
- Bilingualism
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Secretary
French Elementary School Jeanne Lajoie
03.2022 - 06.2022
Administrative Assistant
Domaine Douiet
01.2005 - 09.2013
Bachelor of Arts - Business Economics
York University
Post-Degree Certificate - Administration Management
EPSIG
High School Diploma -
Tarek Ibn Ziyad
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