Fatimatou Bah
Ottawa,ON
Summary
Proven track record in enhancing guest experiences at Residences Tournesol through expert maintenance coordination and exceptional guest relations. Skilled in chemical handling and waste disposal, achieving a significant improvement in safety and cleanliness standards. Demonstrates strong interpersonal skills, fostering meaningful client relationships while ensuring efficient operational practices. Service-oriented Housekeeping Room Attendant manages multiple, concurrent tasks in fast-paced environments. Friendly with strong interpersonal skills across all levels of an organization. Offering a strong work ethic and dedication to achieving results.
Overview
9
9
years of professional experience
Work History
Dylis Consulting Ltd
PSW
07.2023 - 06.2024
- Enhanced team productivity by effectively communicating with co-workers to ensure smooth workflow during shift changes.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Supported skilled workers with tasks such as measuring, cutting, and assembling materials for successful project completion.
Ottawa Home Care
Home Care Assistance
08.2022 - 06.2023
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Enhanced patient care by coordinating and scheduling home healthcare services.
Housekeeping Room Attendant
Residences Tournesol
10.2021 - 06.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, and cleaning supplies, and requested guest supplies.
- They operated wet vacuums, buffing machines, and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Food Service Worker
Espresso Food INC
12.2018 - 07.2020
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
PSW
HCS Home Care
03.2015 - 04.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
Associate of Arts - PSW
Essor College
03.2020
Skills
- Strong communication - Strong communication is a key skill support workers should possess and continue to develop during their careers
- Adaptability Good support workers come to expect the unexpected
- Resilience
- Emotional intelligence
- Time management
- Confidence
- Empathy
- Dedication
- Ordering cleaning supplies
- Vacuuming and sweeping
- Sorting and washing laundry
- Guest Relations
- Maintenance Coordination
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Dylis Consulting Ltd
PSW
07.2023 - 06.2024
Ottawa Home Care
Home Care Assistance
08.2022 - 06.2023
Housekeeping Room Attendant
Residences Tournesol
10.2021 - 06.2022
Food Service Worker
Espresso Food INC
12.2018 - 07.2020
PSW
HCS Home Care
03.2015 - 04.2018
Associate of Arts - PSW
Essor College
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