Fatimata WANE
Montreal,QC
Summary
Motivated, friendly, and highly people-oriented, I am eager to bring my interpersonal skills to a front desk or customer service role. Curious and detail-oriented, I learn quickly, and adapt easily to new professional environments. I recently completed a six-month Project Management certificate through Coursera, which strengthened my organizational and multitasking abilities. Fluent in both French and English, I aim to provide every client with a warm, professional, and inclusive experience.
Overview
1
1
year of professional experience
Work History
Compliance Intern
Attijari Bank
Nouakchott, Mauritania, Nouakchott
07.2023 - 10.2023
- Assisted with documentation and intake procedures at the front office.
- Maintained organized records, and ensured compliance with internal policies.
- Communicated with teams to support operational efficiency.
- Helped ensure smooth customer-facing processes, aligned with regulations.
Customer Service Intern
Trade and industry Bank
Nouakchott, Mauritania, Nouakchott
07.2022 - 10.2022
- Responded to customer inquiries and resolved payment issues professionally.
- Developed strong communication and problem-solving skills.
- Managed requests and data entry across systems.
- Maintained checkout operations while following service protocols.
Education
BBA - Supply Chain Operations Management
Concordia University
Montreal, QC01-2028
Profesionnal Project Managament Certificate -
Coursera
Online01-2024
BBA - Business Administration
Group ISM
Dakar, Senegal06-2023
High School Diploma -
Lycée Privé Du Sahel
Nouakchott, Mauritania09-2020
Skills
- Bilingual: fluent in French and English
- Excellent verbal and written communication
- Customer-focused and empathetic
- Strong organizational and multitasking abilities
- Professional phone and email etiquette
- Time management and scheduling
- Adaptability in fast-paced environments
- Basic knowledge of Microsoft Office (Word, Excel, Outlook)
Timeline
Compliance Intern
Attijari Bank
07.2023 - 10.2023
Customer Service Intern
Trade and industry Bank
07.2022 - 10.2022
BBA - Supply Chain Operations Management
Concordia University
Profesionnal Project Managament Certificate -
Coursera
BBA - Business Administration
Group ISM
High School Diploma -
Lycée Privé Du Sahel
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