Fatima Maye Castulo
6950 Oakwood Drive Agassiz ,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Multi Service Worker
SimpeQ Care
06.2023 - Current
- Increased production efficiency by streamlining processes and implementing time-saving strategies.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
- Improved team morale and productivity through effective communication and active listening skills.
- Enhanced customer satisfaction by addressing concerns promptly and providing exceptional service.
- Performed general housekeeping and cleaning tasks.
- Assisted in training new hires on housekeeping standards and procedures, ensuring consistent quality across the team.
- Supported laundry operations by washing, drying, and folding linens as needed, contributing to smooth workflow and room readiness.
- Removed soiled sheets, washcloths and towels.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Light Duty Cleaner
Green And Gold Cleaning
02.2023 - 06.2023
- Improved overall cleanliness by diligently vacuuming, sweeping, and mopping floors in various facilities.
- Ensured a safe environment for occupants by promptly addressing spills and other hazards.
- Reduced the spread of germs by thoroughly sanitizing high-touch surfaces on a regular basis.
- Maintained a welcoming atmosphere in lobbies and common areas by dusting furniture and fixtures.
- Enhanced restroom cleanliness with thorough cleaning of toilets, sinks, mirrors, and floors.
- Streamlined workflow efficiency by effectively organizing supplies and equipment needed for daily tasks.
- Handled equipment, chemicals, and materials properly and with caution.
- Operated buffers and burnishers to clean and polish floors.
Public Attendant
Londoner Hotel (Venetian Cotai Management Ltd)
07.2020 - 01.2022
- Cleaning floors and Rooms, including dust mopping, damp mopping, sweeping, vacuuming, dusting
- Picking up larger objects off the floor and spot cleaning of glasses and windows.
- Ensured cleanliness of public areas by performing regular inspections and coordinating with housekeeping staff.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Increased overall visitor enjoyment by providing knowledgeable guidance on area attractions, dining options, and amenities.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Public Attendant
Parisian Hotel Macau (Venetian Cotai Management Ltd)
05.2016 - 07.2020
- Keeps all lobbies and public facilities (such as lobby restrooms, telephone area, the front desk, Casino VIP Junkets and offices) in a neat and clean condition.
- Enhanced guest satisfaction by promptly addressing and resolving inquiries and concerns.
- Ensured cleanliness of public areas by performing regular inspections and coordinating with housekeeping staff.
- Improved overall facility safety by conducting routine security checks and reporting any suspicious activities or hazards.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Polished fixtures to achieve professional shine and appearance.
- Rotated linens in storerooms and replenished when supplies ran low.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Brand Ambassador
OPPO Smartphones
02.2015 - 09.2015
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Sales Associate-Clerk
Mart One (Expressions)
01.2014 - 01.2015
- Performed various ongoing tasks including receiving, processing and stocking products, setting up floor displays and maintaining inventory.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Caregiver -
Data Center College of the Philippines
12.2012
Bachelor of Science in Hotel and Restaurant Management (Undergraduate) -
University of Pangasinan
12.2011
Dagupan National High School
12.2008
Skills
- Responsible for all the task assigned
- Doing work with timely manner
- Physically fit, able to stand for a long period of time doing routine manual work
- Providing an excellent level of customer service to members of the public being polite and courteous at all time
- Ability to multi task and get work done according to strict deadlines
- Restocking Skills
- Carpet Cleaning
- Chemical Handling
- Polishing Surfaces
- Time Management
- Hazardous Material Handling
Timeline
Multi Service Worker
SimpeQ Care
06.2023 - Current
Light Duty Cleaner
Green And Gold Cleaning
02.2023 - 06.2023
Public Attendant
Londoner Hotel (Venetian Cotai Management Ltd)
07.2020 - 01.2022
Public Attendant
Parisian Hotel Macau (Venetian Cotai Management Ltd)
05.2016 - 07.2020
Brand Ambassador
OPPO Smartphones
02.2015 - 09.2015
Sales Associate-Clerk
Mart One (Expressions)
01.2014 - 01.2015
Caregiver -
Data Center College of the Philippines
Bachelor of Science in Hotel and Restaurant Management (Undergraduate) -
University of Pangasinan
Dagupan National High School
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