Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Fatimah Mustapha

Regina,SK

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Support Officer

Shonatim Investment Ltd
02.2020 - 12.2023
  • Provided customized investment management solutions designed to meet clients individual needs.
  • Achieved high call quality scores each week, based on each customer's level satisfaction after they received a resolution.
  • Entered orders for customers in a computer system for products or services and recorded customers information in the database.
  • Answered daily calls from customers in a high volume regarding service problems, product wanted and other concerns.
  • Maintained comprehensive knowledge of product offerings, enabling effective troubleshooting and problem-solving capabilities.
  • Dedicated to making trading understandable for clients looking for new financial opportunities in the evolving global market place.
  • Service focused on clients most critical issues and opportunities: strategy, marketing, organization, Operation, technology, merger and acquisition.
  • Helped clients identify, assess, manage, report and limit the risks they face by highlighting concerns and help them improve process, governance and strategy across a range of matters.
  • Provided clients with financial clarity, define goals, create an investment strategy and implement an action plan.

Customer Relationship Officer

United Bank Of Africa
02.2017 - 10.2018
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Increased customer loyalty through the development of personalized relationships with clients.
  • Streamlined communication between departments for enhanced client support and faster issue resolution.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
  • Enhanced cross-selling opportunities by understanding customer needs and recommending relevant products or services.
  • Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
  • Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
  • Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
  • Conducted thorough analysis of customer data, identifying trends that informed future company initiatives aimed at improving client retention rates.
  • Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.

Education

Higher National Diploma - Statistics

Federal Polytechnic Ede Osun
Nigeria

Post Graduate Diploma - Education

National Open University of Nigeria
Nigeria

Skills

  • Multi tasking
  • Customer Relations
  • Patience
  • Excellent Communication and Presentation
  • Microsoft Word
  • Listening
  • Computer Technology
  • Individual Support
  • Result driven
  • Client Satisfaction
  • Empathy
  • Adaptability

Certification

Data Analysis.Entry level Certification.

Google Data Analysis Certification.

Timeline

Customer Support Officer

Shonatim Investment Ltd
02.2020 - 12.2023

Customer Relationship Officer

United Bank Of Africa
02.2017 - 10.2018

Higher National Diploma - Statistics

Federal Polytechnic Ede Osun

Post Graduate Diploma - Education

National Open University of Nigeria

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Fatimah Mustapha