Fatima Ezzahrae Ikhlef

• Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
• Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
• Explained features, advantages and disadvantages of various policies to promote insurance sales.
• Established long-lasting relationships with clients through proactive communication and exceptional service.

*Actively participate in training and development programs to enhance leadership skills, problem-solving abilities, and decision-making capabilities.
* Stay updated with industry trends, market conditions, and changes ni banking regulations to ensure compliance and make proactive recommendations.
* Support senior management in analyzing financial data, preparing reports, and making recommendations for improving operational efficiency and profitability.
* Participate ni training sessions and workshops ot develop knowledge of banking regulations, policies, and compliance procedures.
* Collaborate with different departments, such as finance, marketing, and risk management, to gain exposure to various aspects of banking operations.

• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Attended training courses to build understanding of processes, techniques, and industry.
• Supported departmental tasks to increase understanding of industry processes.