Fatima Ezzahra Boudal
grande prairie
Summary
Enthusiastic and detail-oriented waitress with 3 years of experience in the service and hospitality industry. Knowledgeable about food and beverage pairings, inventory management, and kitchen preparation. Excellent memorization skills with an outgoing, personable attitude. Successful at building relationships with customers to increase and repeat business.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
7
7
years of professional experience
Work History
Trader
Oriflamme business
03.2016 - 06.2018
- Monitored market trends and developed strategies to capitalize on potential opportunities.
- Assessed hourly market conditions to look for hedge and arbitrage opportunities.
Training in Court
Government Court
04.2018 - 07.2018
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Prepared court orders and judgments for signature.
- Answered telephone calls, took messages and transferred calls to appropriate colleagues.
- Provided assistance to attorneys and court personnel in courtroom
Customer Service Representative and Trained
Formacontact Call center
04.2018 - 05.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Waitress Trainee
Usine Restaurant
01.2019 - 07.2021
- Preparing and assembling ingredients for menu items, preparing high-quality meals and food items according to company recipes, storing excess food at the correct temperature, ensuring food portions and presentation meet company standards, monitoring supplies and re-ordering stock, cleaning and sterilizing food preparation areas, assisting other cooks to ensure timely completion of food orders.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Waitress Supervisor Asisstant
SARGON RESTAURANT
01.2021 - 10.2021
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Greeted new customers, discussed specials, and took drink orders.
- Managed food resources, memorized orders, and coordinated customer service.
Waitress
Nandos
09.2021 - 04.2022
- Welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen, memorizing the menu, and offering recommendations to upsell appetizers, desserts, or drinks.
Kitchen Manager
Fresh 2 Go
08.2022 - 01.2023
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Checked and tested foods to verify quality and temperature.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
Baccalaureate -
IBN AABAD, kenitra
09.2013
License degree -
University Mohamed V, RABAT
09.2018
Music study -
Conservatory Approved By The Government
Certificate of Practising The Lawyer
UNVERSITY
Rabat,Morocco03.2019
1 Year - 1 Year As Social Assistance
Government Center
Kenitra, Morocco09.2021
No Degree - International Cuisine And Rules of Hospitality
El Majed School Hospitality And Hotels
Kenitra, Morocco09.2020
Skills
- Computer proficiency
- Communication skills
- Emotional intelligence
- Time management
- Menu memoirization
- Food preparation and safety
- Ordering procedure
- Bill computation
- Table setting
- Customer service and communication
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Turkish
Limited Working
Timeline
Kitchen Manager
Fresh 2 Go
08.2022 - 01.2023
Waitress
Nandos
09.2021 - 04.2022
Waitress Supervisor Asisstant
SARGON RESTAURANT
01.2021 - 10.2021
Waitress Trainee
Usine Restaurant
01.2019 - 07.2021
Training in Court
Government Court
04.2018 - 07.2018
Customer Service Representative and Trained
Formacontact Call center
04.2018 - 05.2021
Trader
Oriflamme business
03.2016 - 06.2018
Baccalaureate -
IBN AABAD, kenitra
License degree -
University Mohamed V, RABAT
Music study -
Conservatory Approved By The Government
Certificate of Practising The Lawyer
UNVERSITY
1 Year - 1 Year As Social Assistance
Government Center
No Degree - International Cuisine And Rules of Hospitality
El Majed School Hospitality And Hotels
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