Summary
Overview
Work History
Education
Skills
Previous Experience
Professional Development
Languages
References
Timeline
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Fatima Zainab

Oshawa,Canada

Summary

Strong Customer Service Representative bringing a plethora of skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Dedicated to providing professional and knoledgeable service delivery with proven multitasking abilities to increase profitablity and drive business results.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Shoppers Drug Mart - Pharmacy
01.2024 - Current
  • Demonstrated adaptability through cross-training in various roles within the pharmacy setting to better serve customers as needed.
  • Contributed to increased pharmacy revenue through proactive promotion of over-the-counter products and services.
  • Maintained a clean and organized pharmacy environment, ensuring optimal workflow and customer experience.
  • Processed payments, returns, and exchanges using pharmacy POS system to accurately manage transactions.
  • Stocked shelves with medications and other pharmacy items for consistent availability.

Cashier

A&W
06.2023 - Current
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  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Followed all cash handling and credit card policies to prevent theft or mishandling of funds.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Freelance Resume Writer

Self Employed
12.2023 - Current
  • Enhanced clients'' job search success by crafting tailored and impactful resumes.
  • Streamlined the resume writing process by implementing efficient systems for information gathering and editing, reducing turnaround time.
  • Supported a diverse range of professionals in various industries by tailoring resumes according to their specific needs.
  • Maintained strict confidentiality regarding sensitive client information while managing multiple projects simultaneously.
  • Stayed abreast of industry trends and best practices, ensuring that resumes were up-to-date and relevant for the current job market.
  • Optimized clients'' LinkedIn profiles to enhance their online presence and attract potential employers.
  • Handled clients'' concerns and revisions with professionalism, ensuring their ultimate satisfaction with the final product.

Merchandiser

Carrefour
09.2023 - 12.2023
  • Addressed customer inquiries, concerns, and complaints professionally via phone, email, or in-person interactions
  • Offered service information to customers, including features, pricing, availability, and any relevant policies or procedures
  • Investigated and resolved customer complaints efficiently, escalating complex issues to higher-level support
  • Meet or exceeded customer expectations by providing excellent service, following up on inquiries or issues, and seeking feedback to improve service quality by 50%.

Resume Auditor

Tenonnet
05.2023 - 08.2023
  • Earned customer satisfaction by delivering job-winning resumes, cover letters, thank you letters, and LinkedIn profiles
  • Adhered to international resume writing standards and UK / US English rules, whilst crafting client documents
  • Wrote resumes from scratch using clients' existing resumes and information provided in a questionnaire
  • Received professional development training from team leader to ensure complete execution of SOPs
  • Gained five-star ratings from clients all over the globe by responding to clients' revisions on time
  • Improved professional capabilities through developing deep understanding of different industries and job positions.

Intern - Food Quality Department

Dewan Foods
03.2023 - 04.2023
  • Conducted water quality analyses, encompassing pH, TDS, hardness, calcium, magnesium, chloride, total alkalinity, chlorine, sulphate, and arsenic levels
  • Acquired proficiency in juice preparation procedures from pasteurization unit to vacuum cylinder
  • Monitored CIP (Clean-in-Place) process of pasteurizer, documenting contact time, temperature, and critical control points
  • Upheld quality control standards for pickles, ketchup, and jam, following HACCP (Hazard Analysis and Critical Control Points) principles and guidelines
  • Guided laborers, ensuring adherence to SOPs (Standard Operating Procedures) and Good Manufacturing Practices (GMP)
  • Implemented real-time quality assessments for juice, focusing on brix levels and acidity
  • Evaluated the quality of juice, RO water, and tap water through gram staining techniques.

Education

Bachelor of Science in Agricultural Sciences (Food Science & Technology) -

University of Punjab, Pakistan
Lahore, Pakistan
05.2023

Skills

  • Customer Service Management
  • Cashflow Management
  • Document Maintenance
  • Client Satisfaction & Loyalty
  • Payment Processing
  • Complaint Management
  • Staff Training & Development
  • Refunds/Exchanges
  • Effective Communication
  • Microsoft Office Suite (Word, Excel, and PowerPoint)
  • ArcGIS
  • Slack
  • Healthwatch

Previous Experience

Merchandiser - Carrefour - Lahore, Pakistan

Resume Auditor - Tenonnet - Lahore, Pakistan

Quality Assurance Intern - Dewan Foods - Lahore, Pakistan

Professional Development

  • SafeCheck Advanced Food Safety Certification
  • Canadian Food Safety Group, Industrial HACCP II for Manufacturing (RQF) Certificate
  • Food Packaging and Food Product Labeling Certificate

Languages

English
Full Professional
Urdu
Native or Bilingual

References

References are available upon request. 

Timeline

Customer Service Representative

Shoppers Drug Mart - Pharmacy
01.2024 - Current

Freelance Resume Writer

Self Employed
12.2023 - Current

Merchandiser

Carrefour
09.2023 - 12.2023

Cashier

A&W
06.2023 - Current

Resume Auditor

Tenonnet
05.2023 - 08.2023

Intern - Food Quality Department

Dewan Foods
03.2023 - 04.2023

Bachelor of Science in Agricultural Sciences (Food Science & Technology) -

University of Punjab, Pakistan

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Fatima Zainab