Fatima Teret
Guatemala,GT
Summary
Dynamic educational with a passion for empowering others through knowledge sharing and mentorship. Committed to fostering independence while maintaining strong ethical principles. Demonstrates expertise in facilitating growth through innovative teaching methods and personalized guidance. Driven to advance professionally while staying true to core values of education and development.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
FFH Purefibre Care
Guatemala
04.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Supported mentees as they developed action plans for addressing any identified gaps or needs related to instruction, having mentoring experience of more than 6 months.
- Created and utilized training drills to improve team cohesiveness and performance.
- I was one of the people selected to provide mentoring help at Telus International, El Salvador, 2024.
- I was part of the RS team that focused on helping underperforming agents, giving coaching and feedback.
- I volunteered to teach English to 7-year-old children on behalf of Telus.
- When I was 13 years old, I liked to give free English classes to people over 20 years old. I maintain the experience of teaching older and younger people.
Education
High School Diploma -
Liceo Canadiense
GuatemalaSkills
- Punctuality and reliability
- Conflict resolution
- Task prioritization
- Calm demeanor
- Adaptability and flexibility
- Creative lesson planning
- Interactive teaching and learning
- Motivating students
- Student engagement
- Relationship building
- Organization
Languages
English
Full Professional
Spanish
Native/ Bilingual
Portuguese
Limited
Certification
- Ready,Set,Coach, 2024
- Better Together M&H, 2024
Timeline
Customer Service Representative
FFH Purefibre Care
04.2023 - Current
High School Diploma -
Liceo Canadiense
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