Fatima Sierra
Rialto,CA
Summary
Experienced professional with a strong background in patient care and community relations. Skilled in connecting individuals to health resources, advocating for community needs, and providing care to those with mental, physical, and health limitations. Known for effective communication, problem-solving, and a compassionate commitment to enhancing well-being in both healthcare and community settings.
Overview
4
4
years of professional experience
Work History
Community Relations Coordinator
Community Health Systems, Inc.
05.2024 - Current
- Served as a liaison between the organization and community stakeholders, fostering partnerships, securing sponsorships, and coordinating food donations to support events and promote CHSI services.
- Provided direct support to patients, connecting them with essential resources such as food banks, housing assistance, domestic violence services, etc., ensuring their immediate needs were met with care and compassion.
- Assisted patients in navigating health coverage options as a Covered California certified counselor, helping them access affordable care while simplifying complex processes.
- Enhanced community engagement by organizing large-scale events, including backpack giveaways, Thanksgiving meal distributions, and Christmas toy drives, making a positive impact on underserved families.
- Developed strategic partnerships with local organizations, creating mutually beneficial relationships that strengthened the community network.
- Researched, created, and shared health infographics on social media and newsletters to raise awareness and effectively connect the community with our services.
Behavioral Care Assistant: Youth Services
Loma Linda University Behavioral Medicine Center
04.2023 - 05.2024
- Assisted Registered Nurses with vital signs, patient safety skin checks, new admission paperwork, and documenting patient inventory to keep patients safe and ensure proper care.
- Monitored up to 10 patients simultaneously, reporting any changes in behavior or health status to the designated Registered Nurse and providing assistance as needed.
- Documented patient location and activities every 15 minutes to ensure safety, identifying and addressing any ligature risks, while maintaining precise records of care provided.
- Implemented safety interventions, engaged with patients, and redirected behaviors to improve patient outcomes and enhance overall care.
- Prepared and served meals in accordance with prescribed diets, tracking intake and output to ensure nutritional needs were met.
Emergency Department Host
Loma Linda University Medical Center And Children's Hospital
04.2022 - 11.2022
- Facilitated traffic flow in the emergency room by assisting over 100 patients and visitors daily with the registration process or locating family members through the hospital’s software system, redirecting as needed.
- Responded swiftly to urgent situations, coordinating the proper redirection of patients and visitors to the appropriate hospital professionals, using strong organizational and problem-solving skills to address individual needs.
- Educated patients and visitors on hospital policies and regulations to safeguard health, safety, and patient rights.
- Monitored and evaluated patients in the emergency room lobby, providing ongoing updates to supervisors to enhance patient and visitor care.
Host
Loma Linda University Medical Center And Children's Hospital
03.2021 - 04.2022
- Checked in over 100 patients and visitors daily for appointments and visitations, issued visitor badges, and maintained logbooks to ensure compliance with security protocols.
- Screened all incoming patients and visitors for COVID-19 at hospital entrances, verified destinations through the hospital software system, and directed accordingly.
- Managed a multi-line phone system, directing hospital callers to the appropriate personnel and providing general information about hospital operations.
- Resolved issues quickly and effectively, using active listening, conflict resolution, and de-escalation techniques to ensure a positive outcome.
Education
Bachelor of Science - Public Health
California State University San Bernardino
San Bernardino, CA12.2022
Minor in Psychology - Psychology
California State University San Bernardino
San Bernardino, CA12-2022
Skills
Bilingual in Spanish and English
- Basic Life Support Certified
- Youth Mental Health First Aid First Aid Certified
- Covered California Certified Counselor
- Strong Interpersonal Communication
- Critical Thinking and Problem-Solving
- Proficient with MS Office (Powerpoint, Excel, Word, Outlook, etc)
- Multitasking and Adaptable
Internship
San Bernardino County Preschool Services
September 2022 - December 2022
- Revamped County Powerpoint presentations on topics relating to children's health such as Asthma and Food Allergies.
- Facilitated parent workshops and presented new infographics to keep participants engaged to the health material being delivered.
- Visited different Head Start locations throughout San Bernardino County to conduct hearing and vision screening tests to children under 6 years old.
- Analyzed data collected from multiple Head Start locations across San Bernardino County in Microsoft Excel to create trend graphs and track progress over time for each site.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Community Relations Coordinator
Community Health Systems, Inc.
05.2024 - Current
Behavioral Care Assistant: Youth Services
Loma Linda University Behavioral Medicine Center
04.2023 - 05.2024
Emergency Department Host
Loma Linda University Medical Center And Children's Hospital
04.2022 - 11.2022
Host
Loma Linda University Medical Center And Children's Hospital
03.2021 - 04.2022
Bachelor of Science - Public Health
California State University San Bernardino
Minor in Psychology - Psychology
California State University San Bernardino