FATIMA SHAIKH
Summary
- Energetic with a friendly attitude within a fast paced, interpersonal atmosphere, with ability to build rapport and generate clientele.
- Self-motivated and takes initiative, able to perform individual tasks quickly and efficiently, as well as perform additional tasks assigned.
- Outstanding conflict resolution and decision-making skills, while maintaining professionalism. Dedicated, and driven self-starter; maintains up to date knowledge on updates, and requirements.
- Incredible interpersonal skills with communication abilities in both written and verbal formats; conveys information accurately, and understands information shared while interacting with others.
- Team player, able to take on additional tasks to support teammates as necessary, and ensure positive productivity. Courteous, respectful, and inclusive at all times, passionate about building strong customer relationships and increasing customer engagement.
- Constantly motivated to learn new skills, deliver positive customer service, and embrace feedback for continuous self-development.
- Computer and technology oriented, with understanding and experience in Office365 applications. Embraces innovation, change and company initiatives; works collaboratively to accomplish brand goals and objectives.
- Client focused approach, with ability to identify and address customer needs virtually or in person.
- Strong and effective time management abilities, coordination strategies, as well as communication skills.
Overview
7
7
years of professional experience
Work History
Floor Services
CanadaGoose
09.2023 - Current
- My role and responsibility like turn the jacket as a helper and working with machine operators
- Scanned the bundles using Telnuc Machines
- Worked fast space environment.
Office Administrative Assistant
Suez International
01.2017 - 01.2022
- Greeted customers in a warm and positive manner upon arrival and when leaving, promoting inclusiveness and providing a positive experience
- Handled customer inquiries and service requests in person, over the phone, and through emails daily, maintaining professionalism and positive approach
- Operated basic office machines such as computer, fax, and photocopy machine
- Collected documents and made copies, as well as stored and maintained all files neatly
- Listened attentively and carefully to customers’ needs to ensure questions and concerns were answered effectively, while building rapport and brand loyalty
- Supported team members as needed to ensure smooth operations and seamless customer service delivery
- Successfully engaged with customers and solved difficult situations, utilizing effective listening skills, calm and positive manner, with professionalism.
Education
Bachelors in computer application (B.C.A) -
Veer Narmada South Gujarat University (VNSGU), India
12.2012
Skills
- Written Communication
- Verbal Communication
- Organization
- Time Management
- Attention to details
- Customer services
- Problem Solving
- Technology (Ms-world,excel,powerpoint,Outlook)
Timeline
Floor Services
CanadaGoose
09.2023 - Current
Office Administrative Assistant
Suez International
01.2017 - 01.2022
Bachelors in computer application (B.C.A) -
Veer Narmada South Gujarat University (VNSGU), India
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