Fatima Shahzadi
Stouffville,ON
Summary
Ambitious & Strong organizational and multi tasking skills, Experienced Manager with a strong background in managing daily operations, enforcing compliance with the Condominium Act and By-Laws, and optimizing financial performance.
Skilled in vendor management, contract negotiation, budgeting, problem solving, scheduling, and overseeing day-to-day operations. Known for building professional relationship with stakeholders and promoting a customer focused approach.
Proficient in managing incident reports, and ensuring efficient communication across all levels of management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Site Administrator
ICON Property Management
07.2024 - Current
- Managed and maintained professional relationship with directors, unit owners, residents, contractors, agents and suppliers.
- Participated in Board meetings and Hybrid AGM by preparing correspondence and notices
- Worked closely with the Accounting Team to review financial statements and reports proactively, ensuring that information provided to the Board of Directors is accurate, complete, and meets expectations.
- Monitored the budget and oversaw the collection of common element fees in collaboration with the accounting team.
- Actively enforced the Condominiums Act, By-Laws, and rules , handling incident reports, arrears collections (including Form 14s and lien processes), and managing day-to-day operations such as maintenance scheduling, preventative maintenances, and vendor coordination.
- Built a professional and collegial relationship with service providers, including contractors and trades, setting and monitoring performance standards in line with the Company's expectations and those of the Board of Directors.
- Closely monitored Life and Safety Plans, ensuring systems testing was conducted at the required, regular frequency.
- Oversaw the establishment and renewal of contractors for the Condominium Corporation as needed.
- Conducted bid analysis and negotiated contracts, including but not limited to Fire Safety, Elevators, Heating, Ventilation & Air-conditioning, Landscaping, Generator, Pool maintenance, Snow removal, and Superintendent & Housekeeping services.
- Contacted the appropriate contracted trades for repairs and maintenance, developing strong working rapport with trades and owners.
- Ensured the timely renewal of the Condominium Corporation's insurance policy.
- Inspected and followed up on repairs following insurable losses, working with the insurance adjuster, residents, Board , and contractor.
- Checked emails, correspondence, and forwarded as required, reporting to the
- Maintained through knowledge and understanding of emergency procedures including fire, flood, and mold remediation.
- Prepared Welcome packages for new residents and newsletters.
- Managed operational tasks including maintenance scheduling, preventative maintenance, and vendor coordination to maintain building systems and assets.
- Handled financial tasks including overseeing invoicing, collections, accounts receivable, and ensuring timely payments.
- Corporations managed: 251 Jarvis St- 968 Units.
- Corporations currently managing: 70 Distillery Lane - 380 Units, Three-Way shared facility.
Assistant Security Guard Trainer
Canadian Security Force
04.2022 - 06.2024
- Dedicated and knowledgeable Assistant trainer for over 2 years of experience in Security training and development.
- · Conduct training sessions, Emergency protocols and customer service skills.
- · Monitor and evaluate the performance of security guards, providing feedback and recommendations for improvement.
- · Maintain training records and documentations.
- · Coordinate Training schedule and ensure all necessary material and equipment are available.
Senior Security Supervisor
Canadian Security Service
01.2022 - 06.2024
- I have served in different capacities in the Concierge section of Canadian Security Force Residential and Public events. These works include, but not limited to, the followings:
- • Improve the customer care standards by displaying exceptional Customer service by conveying the information to visitors at the Concierge desk.
- • Coordinate with contractors for repairs and maintenance of Mechanical, electrical, plumbing and landscaping services.
- • Provide and receive Corporation-related forms including Resident Information Form, Party Room, Guest suite, Parcel Waiver, Pre-authorized payment form, etc. from
- Unit owners/tenants
- • Maintain the calendar of bookings of amenities including party room, Conference room, Guest Suite and Service elevator move-in/move-out and completed the
- Pre/post inspections.
- • Respond to in-suite emergencies in timely manner and assist law Enforcers and paramedics in case of emergencies and captured archival Footage if necessary.
- • Draft and maintain daily and monthly activity logs, incident reports, Health and Safety Update.
- • Supervise six-member team: evaluated their performance as well as Prepared training modules to make up deficiencies: trained the new Guards of the team.
- • Conduct patrols to the mechanical rooms, Locker rooms, Parking levels, Commercial Units and the Mag Locks.
- • Program Fobs and Garage Remotes using GuardTech systems to ensure secure access for authorized personnel.
- • Monitor and review CCTV footage to ensure security and safety protocols are followed.
Store Manager
Bouclair
11.2016 - 05.2019
Assistant Manager/Visual Merchandiser
Bowring & Co
10.2012 - 11.2016
Education
Property Management
Humber College
Toronto, None12-2024
Bachelor of Arts - Gratuate in Fine Arts
University of Punjab
Pakistan2001
Skills
- Management Skills
- Goal oriented, Organized and efficiently prioritize multiple concurrent tasks
- Interpersonal Skills
- Unsurpassed interpersonal skills to communicate efficiently with people of various level
- Multicultural Awareness
- Strength include cultural sensitivity and an ability to build rapport with a diversified community
- Self-Motivated
Self motivated to expand knowledge & skills and takes initiatives with minimal guidance
- Reliability & Responsibility
Dependable and responsible contributor with committed to excellence and success
- Team Work
Resourceful team player who excel at building trusting relationship with clients, customers and colleagues to secure profitable results
- Software usage skills
Condo Communities PM Software
Condo Control PM Software
Concierge Plus PM Software
Front Step Condominium Community
Condo Works - Leap AP
Condo Manager
- Language Proficiency
English
Urdu
Hindi
Punjabi
introduction
Experienced individual with a passion for providing excellent services to residents and owners. Posses outstanding interpersonal skills, customer driven and hard working. Over a decade of extensive experience in scheduling, coordination, inspection, supervision, and management.
Certification
- Limited License (CMRAO) - (2023)
- Emergency First Aid with CPR Certificate
- Security Guard Private Investigator License - (2021)
- Completed certificate for Bank Teller (CDI College, Toronto)
References
References are available upon request
Timeline
Site Administrator
ICON Property Management
07.2024 - Current
Assistant Security Guard Trainer
Canadian Security Force
04.2022 - 06.2024
Senior Security Supervisor
Canadian Security Service
01.2022 - 06.2024
Store Manager
Bouclair
11.2016 - 05.2019
Assistant Manager/Visual Merchandiser
Bowring & Co
10.2012 - 11.2016
- Limited License (CMRAO) - (2023)
- Emergency First Aid with CPR Certificate
- Security Guard Private Investigator License - (2021)
- Completed certificate for Bank Teller (CDI College, Toronto)
Property Management
Humber College
Bachelor of Arts - Gratuate in Fine Arts
University of Punjab
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