Fatima Sefraoui
Calgary,AB
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
4
4
years of professional experience
Work History
Coordinator's Assistant
Kinatex Sports&Physiotherapy
09.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Coordinated and scheduled meetings and appointments.
- Utilized office management software to record and track customer information.
- Monitored and tracked budgets and expenses.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Compiled and analyzed data to produce reports.
Administrative Assistant
Health Loyalty Canada
01.2023 - 10.2023
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Pharmacy Assistant
Shoppers Drug Mart
01.2022 - 06.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Received deliveries of medication shipments, verifying contents against invoices while adhering to proper storage protocols.
- Received incoming supplies and stocked in correct locations.
Barista
Chocolato
01.2021 - 12.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Education
DEC - Medical Office Assistant
College CSM
Montreal 06.2022
Skills
- File Organization
- Calendar Management
- Document Management
- Client Relationship Building
- Appointment Scheduling
- Office Administration
- Database Management
- Microsoft PowerPoint
- Advanced MS Office Suite knowledge
- Meeting Arrangements
- Quickbooks
- Mail distribution
- Data analysis and research
- Data entry documentation
- Microsoft Outlook
- Microsoft Word
- Meeting planning
- Mail handling
- CRM software knowledge
- Meeting Coordination
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Timeline
Coordinator's Assistant
Kinatex Sports&Physiotherapy
09.2024 - Current
Administrative Assistant
Health Loyalty Canada
01.2023 - 10.2023
Pharmacy Assistant
Shoppers Drug Mart
01.2022 - 06.2022
Barista
Chocolato
01.2021 - 12.2021
DEC - Medical Office Assistant
College CSM
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