Fatima Sefraoui
Calgary,AB
Summary
Dedicated professional with extensive experience in transaction processing and customer assistance. Proven ability to resolve issues efficiently and provide accurate information to customers. Strong problem-solving skills enhance customer service delivery. Flexible availability and willingness to relocate as needed.
Overview
5
5
years of professional experience
Work History
Cashier&Kitchen Staff
Thai Express
11.2024 - 06.2025
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Assistant Manager
Good Earth Coffeehouse
01.2024 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Administrative Assistant
Health Loyalty Canada
04.2021 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Cashier
Provigo
01.2020 - 03.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED - Medical Office Assistant
Collège De Montréal
Montreal06.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Cash handling and management
- Written and verbal communication
- Cash register systems
- Cash handling expertise
- Product knowledge
- Refunds and exchanges
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Cashier&Kitchen Staff
Thai Express
11.2024 - 06.2025
Assistant Manager
Good Earth Coffeehouse
01.2024 - 11.2024
Administrative Assistant
Health Loyalty Canada
04.2021 - 12.2023
Cashier
Provigo
01.2020 - 03.2021
GED - Medical Office Assistant
Collège De Montréal