Fatima Salman
Ottawa,Canada
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Currently pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
Movati Athletic
Ottawa, ON
01.2024 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Childcare
Self Employed Services
Ottawa, ON
01.2017 - Current
- Collaborated with fellow babysitters on team projects, enhancing overall childcare quality through shared knowledge and resources.
- Participated in ongoing professional development opportunities to stay current with best practices in early childhood education and apply them effectively within the childcare setting.
- Organized engaging events such as family nights or field trips that fostered strong connections between home life and our childcare programs.
- Upheld standards of cleanliness in sensitive environments such as medical facilities or childcare centers by following strict sanitation protocols.
- Developed strong relationships with families, resulting in high levels of trust and confidence in childcare services provided.
- Maintained regular communication with families, ensuring transparency and fostering trust in childcare services.
Playroom Associate
Movati Athletic
Ottawa, ON
06.2022 - 11.2023
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Developed and maintained strong relationships with key clients/ members to ensure high levels of satisfaction.
- Served as a involved caretaker, coordinating various activities for children ranging from infants to teenagers.
- Analyzed customer data to identify trends and anticipate customer needs.
Barista
Starbucks
04.2022 - 01.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate, Cashier, Back stockroom associate, Sales floor
Marshalls
Ottawa, ON
03.2021 - 06.2022
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales associate
BuyBuyBaby
Ottawa, ON
11.2019 - 06.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Employee
McDonald's
Ottawa, ON
08.2018 - 06.2019
- Had many different roles at McDonald's such as a cashier, Drink maker, drive through station, and also cleaning the restaurant
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Carleton University - Childhood and youth studies
Carleton University
Ottawa, ON06.2024
High School -
Hillcrest High School
01.2020
Skills
Organizational skills
Document Management
Client Relations
Scheduling appointments
Visitor access management
Confidential information management
Project Coordination
Reception Management
File Organization
Multi-line phone operation
Appointment Setting
Relationship Building
Connecting with clients and colleagues in the workplace
Volunteer Experience
- Girls Group Russell Heights, Helped organize activities for young ladies including organizing food plans, cleaning..etc. 2016
- Capital Region Music Festival, Aided in the organization of the music festival, worked quickly while under pressure, set up various equipment, 2017
- Food Bank at Russell Heights Community House, Helped make boxes of food and delivered them to people's homes, 2013, 2015
- Consistent volunteering all throughout high school for many occasions
Languages
English
Native or Bilingual
Arabic
Professional Working
French
Limited Working
Enjoys staying active and working out often
- Participates in fitness classes
- Gym membership
- Going on hikes
- Enjoying nature on a daily basis
Timeline
Receptionist Administrator
Movati Athletic
01.2024 - Current
Playroom Associate
Movati Athletic
06.2022 - 11.2023
Barista
Starbucks
04.2022 - 01.2023
Sales Associate, Cashier, Back stockroom associate, Sales floor
Marshalls
03.2021 - 06.2022
Sales associate
BuyBuyBaby
11.2019 - 06.2020
Employee
McDonald's
08.2018 - 06.2019
Childcare
Self Employed Services
01.2017 - Current
High School -
Hillcrest High School
Carleton University - Childhood and youth studies
Carleton University