Fatima Salazar
San Jose
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Front Desk Agent
Treehouse Hotel
Sunnyvale
03.2025 - Current
- Greeted guests warmly and provided excellent customer service at Treehouse Hotel.
- Managed check-in and check-out processes efficiently for hotel guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed payments and maintained accurate cash register records daily.
- Maintained a clean and organized front desk area to enhance guest experience.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
Front Desk Agent
Residence Inn Marriott
Sunnyvale
08.2024 - 03.2025
- Greeted guests warmly and provided excellent customer service at Treehouse Hotel.
- Managed check-in and check-out processes efficiently for hotel guests.
- Handled guest inquiries and resolved issues promptly and professionally.
- Communicated with security to ensure guest safety and hotel security protocols.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Scheduled reservations for groups and special events.
- Monitored security cameras in lobby area as needed.
- Assisted with luggage handling for incoming guests.
- Greeted, registered and assigned rooms to hotel or motel guests.
Operations Manager
Express Men
Santa Clara
10.2022 - 08.2024
- Managed daily operations to ensure efficient workflow and productivity.
- Oversaw inventory management and maintained stock levels for all products.
- Coordinated staff schedules to optimize coverage and service quality.
- Trained new employees on company policies and operational tasks.
- Developed training materials to support employee skill development.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
Education
Master of Criminal Justice - Social Sciences
San Jose State University
San Jose, California, CA 08.2022 - 11.2025
William C. Overfelt High School
San Jose, CASkills
- Customer service
- Project management
- Microsoft Office
- Inventory management
- Marketing
- Problem-solving skills
- Mail and packages
- Guest services
- Time management
- Listening skills
- Sales expertise
- Team building
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
French
Limited
Affiliations
Love to go hiking and running like to seat outside with my cat and enjoy the weather
Timeline
Front Desk Agent
Treehouse Hotel
03.2025 - Current
Front Desk Agent
Residence Inn Marriott
08.2024 - 03.2025
Operations Manager
Express Men
10.2022 - 08.2024
Master of Criminal Justice - Social Sciences
San Jose State University
08.2022 - 11.2025
William C. Overfelt High School