Fatima Sadia
Windsor,ON
Summary
Proactive and caring worker with 4 years of experience, communication strengths, and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
4
4
years of professional experience
Work History
Tutor
Varsity Tutors
11.2023 - Current
- Provided one-on-one tutoring sessions to 5 to 6 students per day, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Established positive relationships with students and parents, fostering open communication regarding academic progress and goals.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Implemented creative instructional techniques to address the unique challenges faced by students with learning differences.
Climate Data Analyst
Environment and Climate Change Canada
09.2022 - 09.2023
- Conducted 15-20 detailed, site-specific wind pressure assessments daily, producing high-quality reports that met Engineering Climate Services Unit standards under strict deadlines, and collaborated closely with a senior team member to ensure precision and completeness in report compilation and review before distribution.
- Proficiently utilized Excel to streamline request processing, execute complex calculations, and generate detailed reports for clients, consistently upholding organizational protocols and industry regulations.
- Independently managed a project under managerial guidance, using Python to create a script for organizing lightning data by month and year, aiding research on potential correlations between lightning events and extreme wind speeds.
Customer Service Representative
The Fun Factory
08.2021 - 08.2022
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Web Developer
Spelling Bee of Canada, VEEP
02.2021 - 04.2021
- Proactively worked with 4 other members and a project manager to help SBOC optimize the mobile view port for their website
- Connected clearly and respectfully with clients to get a better understanding of their exact expectations
- Worked under a time constraint to research their existing web application, coded and fixed the page frame of the mobile platform, tested the code and created a final report for handover
Education
Honours Bachelor of Science - Mathematics (Co-op) & Economics
University of Toronto Scarborough
06.2024
Skills
- Python
- Coordination
- Microsoft Office
- Qualitative analysis
- Complaint resolution
- Quantitative analysis
- Verbal and written communication
- Problem-solving skills
- Student rapport building
- Organization and preparation
- Research and analysis
- Adaptable nature
Timeline
Tutor
Varsity Tutors
11.2023 - Current
Climate Data Analyst
Environment and Climate Change Canada
09.2022 - 09.2023
Customer Service Representative
The Fun Factory
08.2021 - 08.2022
Web Developer
Spelling Bee of Canada, VEEP
02.2021 - 04.2021
Honours Bachelor of Science - Mathematics (Co-op) & Economics
University of Toronto Scarborough
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