Fatima Popal

In addition to the below tasks as a Bookings Director I now oversee the Experience Specialist Team which includes

• Leading team members to ensure a smooth experience for all employees and guests that utilize the campus space, coaching on space use and offering tours of the space.
• Coordinating hospitality experiences, educating and tracking space usage as well as making recommendations for improvements.
• Assigning team members to schedules, programs and projects, responding to unique requests and service needs.
• work closely with vendors and maintaining relations
• on going touchpoints with stakeholders to ensure the program is running as intended and implementing any new policies

• Oversee Day to Day operations of 3 conferencing units including the Executive Dining Floor & Client Meeting Centre that is catered to senior executives of the bank and their clients (Currently I oversee a team of 1 manager, 2 supervisors, 3 hosts, 4 event coordinators and 2 bookings coordinators)
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Optimized staff performance by designing comprehensive training programs tailored to individual needs.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.

• Responsible for overseeing the operations, sets, and movement of the overall program logistics
• Manage bookings team for the conference centre ( Team consists of 1 host, 1 bookings coordinator, 1 event coordinator)
• Manage the movement of materials throughout events (including pre and post program needs) and act as general resources to ensure a meeting's success
• Ensure precise execution of VIP group events by effectively coordinating all parties to deliver required services to include but not limited to, arrival and departure, meeting room set-ups, audio visual/production needs, special individual needs, diagrams and special events
• Handling escalations

• Accept Booking request on software tool provided from Client
• Assist with day to day inquiries for space at the conference centre
• Coordinate and place catering orders from client for their meetings/events
• Site Tours
• Coordinate events/meeting logistics with clients that have booked at the conference centre
• Mail handling
• Vendor relations

• Administrative duties related to email communications, formatting documents, organization, and preparation of the upcoming programs/conferences.
• Greeting guests and clients entering Deloitte University North (exclusive space).
• Working with Deloitte program managers and leadership to give an exceptional guest experience.
• Coordinating with the Royal York Hotel and the Adelaide Hotel to assure guests experience is exemplary.
• Successfully coordinate the needs of roughly 25 meetings simultaneously throughout day
• Manage the day-to-day floor execution of the programs by ensuring events materialize accurately, as specified through the program agenda and BEO's