Fatima Padilla
Milpitas
Summary
Determined and ambitious Social Work Undergrad and Professional MBA candidate with 8 years of experience in administrative supervision and assistance, direct case management, and client advocacy. Proven track record of success in team leadership, crisis interventions, and achieving outstanding results. Highly organized and dependable with a strong commitment to skill-building and service-focused administration.
Overview
8
8
years of professional experience
Work History
Classroom Behavior Specialist
Childrens Health Council
08.2023 - Current
- Supervised student behavior during daily academic routines to secure the safety of students and staff.
- Consulted regular education classroom teachers to develop curriculum modifications and intervention strategies.
- Maintained accurate and confidential records of assigned students to develop their Individual Education Plans (IEP).
Mental Health Resource Coordinator
Stanford Children's Hospital
08.2022 - 07.2023
- Direct contact with families & care facilities via referral for case management in support of connecting patients to appropriate levels of outpatient care using their diagnosis and individual needs.
- Documenting case progress in confidential files using epic & box systems, connecting with providers to receive/give case updates, researching community resources, and running insurance benefits.
- Interviewing and scheduling new inpatient client intakes and placing clients into the appropriate level based on mental concerns.
Entrepreneur
Fp Fine, LLC (Myself)
01.2021 - 07.2023
- Increased business revenue by implementing innovative marketing strategies and expanding product offerings.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Developed strategic partnerships with key industry players to enhance brand visibility and credibility.
Registered Behavior Technician
Butterfly Effect Therapy
03.2022 - 09.2022
- Implemented and established behavior strategies for children with Autism by using visual supports, basic ASL, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Kept accurate records by documenting progress and adhering to prescribed behavior.
Voting Center Lead
County Of Santa Clara
04.2022 - 06.2022
- Implemented effective coaching strategies to improve agent performance and customer experience with reduced wait times.
- Managed lunches and breaks for a team of 10 people.
Private Investigator - Criminal Defense
Anne Fields & Associates Private Investigations
06.2021 - 04.2022
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Solved complex cases by utilizing advanced interviewing techniques and collaborating effectively with law enforcement agencies.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
Sports and Wellness Associate
Mount Saint Mary's University, Los Angeles
08.2018 - 05.2021
- Wrote a weekly sports and wellness school news article on 'actions of service' to spread advocacy on kindness.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and higher social media analytics.
- Received student employee of the month.
- Created wellness-based, Instagram and YouTube content for the University Sports and Wellness department.
- Managed school gyms front desk, completing routine safety rounds.
Mount Mentor Net and Peer Advisor
Mount Saint Mary's University
08.2019 - 05.2021
- Developed trust-based relationships with mentees through active listening and empathetic communication.
- Empowered mentees to take responsibility for their learning and development, fostering self-confidence and resilience by providing personalized guidance and support.
Server and Hostess
Black Angus Steakhouse
05.2018 - 01.2020
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Sales Supervisor
DKNY
05.2017 - 04.2018
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Enhanced team productivity by creating a supportive work environment and providing ongoing feedback.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Sales Associate
Agaci Store
10.2016 - 07.2017
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Science - Social Work
Mount Saint Mary's University
Los Angeles, CA12.2021
Skills
- Information Verification & Documentation
- Interview and investigation techniques
- Networking
- Crisis intervention strategies
- Agile development methodologies
- Client Advocacy
- Administrative supervision
- Multidisciplinary team collaboration
- Confidentiality Practices
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Classroom Behavior Specialist
Childrens Health Council
08.2023 - Current
Mental Health Resource Coordinator
Stanford Children's Hospital
08.2022 - 07.2023
Voting Center Lead
County Of Santa Clara
04.2022 - 06.2022
Registered Behavior Technician
Butterfly Effect Therapy
03.2022 - 09.2022
Private Investigator - Criminal Defense
Anne Fields & Associates Private Investigations
06.2021 - 04.2022
Entrepreneur
Fp Fine, LLC (Myself)
01.2021 - 07.2023
Mount Mentor Net and Peer Advisor
Mount Saint Mary's University
08.2019 - 05.2021
Sports and Wellness Associate
Mount Saint Mary's University, Los Angeles
08.2018 - 05.2021
Server and Hostess
Black Angus Steakhouse
05.2018 - 01.2020
Sales Supervisor
DKNY
05.2017 - 04.2018
Sales Associate
Agaci Store
10.2016 - 07.2017
Bachelor of Science - Social Work
Mount Saint Mary's University
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