FATIMA MOUZ
Toronto,Canada
Summary
Dynamic account management professional with a proven track record in cultivating strong client relationships, driving revenue growth, and overseeing complex accounts. Recognized for a keen focus on team collaboration and adaptability while consistently delivering exceptional results. Expertise includes strategic planning, effective client communication, and innovative problem-solving. Demonstrates reliability and flexibility in responding to evolving business demands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
HR & Recruitment Intern
Randstad Interim Inc
05.2025 - 08.2025
- At the Randstad Mississauga office, conducted end-to-end recruitment activities including online sourcing, walk-in candidate screening, interviewing, and matching talent to appropriate job roles.
- Served on-site at Randstad client TJX, facilitating smooth onboarding and employee integration processes.
- Managed real-time workplace challenges such as injuries, absenteeism, no-show, and direct coordination with supervisors to maintain operational flow.
- Created and maintained employee profiles using the Status system; issued ID badges and updated headcounts to reflect organizational needs.
- Responded to HR inquiries, supported administrative functions like document handling, travel coordination, meeting scheduling, and supply management.
- Maintained HR records and ensured data integrity across internal systems.
Quality Controller
Molinaro's Fine Italian Food
02.2024 - 07.2024
- Ensured product quality by testing raw materials and verifying they met established standards.
- Conducted inspections on finished products to guarantee consistency and adherence to specifications.
- Implemented quality management plans to improve product quality, food safety, and customer satisfaction.
- Documented and reported results of quality control tests, addressing any safety issues or discrepancies.
- Promoted hygiene best practices and maintained high cleanliness standards throughout the facility.
- Identified opportunities to improve manufacturing processes and streamline production methods.
- Reported quality and safety findings to management, supporting continuous improvement.
Finance & Administration Coordinator
Key Export Company Ltd
01.2020 - 11.2023
- Reconciled all company accounts, including bank statements, employee expenses, and monthly accounts.
- Established relationships with key clients, while maintaining existing customer base.
- Completed financial reports to inform directors.
- Reviewed GL entries and assessed accuracy.
- Monitored the status of accounts receivable and payable to facilitate efficient processing.
- Responding to overseas clients over the phone and email, taking new orders, and delivering on time.
- Managed a cross-functional HR team, overseeing payroll, benefits, and office coordination to ensure smooth operations.
- Led payroll and benefits administration, ensuring compliance, audit accuracy, and timely reporting.
- Provided guidance to supervisors and managers on complex employee matters, including performance, discipline, and health & safety.
- Conducted investigations on harassment, performance, and safety issues, ensuring compliance with legal and documentation requirements.
- Managed end-to-end recruitment, from intake to onboarding, while tracking key metrics like turnover and time-to-fill.
- Developed and implemented training programs based on departmental needs, evaluating effectiveness and recommending external resources when needed.
- Acted as the Health & Safety Committee representative and led the company’s Crisis Management Plan, including annual training sessions.
Education
Global Business Management -
Humber College
08.2025
BA (Hons) - Business Management
University Of Sunderland
10.2019
BTEC Higher National Diploma (HND) - Business
Intel College
08.2018
Skills
- Canadian driver's license
- Client account management
- Client engagement strategies
- Advanced Microsoft Office skills
- Customer-focused sales
- Supplier relationship management
- Strong multi-tasking abilities
- Clear interpersonal communication
- Leading HR teams
- Interpersonal emotion management
Accomplishments
- Exceptional Performance Key Export Company 2023
- Employee of the Year Key Export Company ltd 2022
LANGUAGE
English: Fluent (written & spoken)
Urdu: Fluent (written & spoken)
Punjabi: Fluent (spoken)
Hindi: Fluent (spoken)
Certification
- Sage 50 Accounting, 2025-06
- Accounting Fundamentals, 2025-02
- Research Ethics: navigating the ethics of human Research ( TCPS 2: CORE 2022, 2024)
- Elevator Pitch, 2024
- Google IT Support Professional Certificate, 2021
- Forex Trading Course, 2021
- Computerized Accounting (TALLY), 2019
- Certificate in Computerized Accounting (Quick Books), 2019
- Microsoft Office Specialist, 2013
Timeline
HR & Recruitment Intern
Randstad Interim Inc
05.2025 - 08.2025
Quality Controller
Molinaro's Fine Italian Food
02.2024 - 07.2024
Finance & Administration Coordinator
Key Export Company Ltd
01.2020 - 11.2023
BA (Hons) - Business Management
University Of Sunderland
BTEC Higher National Diploma (HND) - Business
Intel College
Global Business Management -
Humber College