Fatima Medina
Surrey,Canada
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
10.2019 - Current
- Reduced employee turnover rate by fostering apositive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Trained new employees and delegated daily tasks and responsibilities.
Crew Member
Chipotle
11.2017 - 09.2018
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to detail while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Education
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
Langley, BCHigh School Diploma -
Lord Tweedsmuir
Surrey, BC06.2018
Skills
- Customer-Oriented
- Inventory Control
- Attention to Detail
- Organizational Skills
- Continuous Improvement
- Workplace Safety
- Positive Attitude
- First Aid/CPR
- Dependable and Responsible
Languages
Spanish
Native or Bilingual
Certification
- Certified in Emergency First Aid & CPR/AED, Canadian Red Cross - 2023-2026.
Timeline
Shift Supervisor
Starbucks
10.2019 - Current
Crew Member
Chipotle
11.2017 - 09.2018
Bachelor of Arts - Psychology
Kwantlen Polytechnic University
High School Diploma -
Lord Tweedsmuir
- Certified in Emergency First Aid & CPR/AED, Canadian Red Cross - 2023-2026.