Fatima Martinez
Antioch
Summary
Developed strong communication and organizational skills in clinical setting, ensuring efficient patient care and administrative support. Ability to adapt quickly and learn new procedures and protocols. Seeking to transition to new field where these skills can contribute to team success and operational efficiency.
Overview
2
2
years of professional experience
Work History
Medical Assistant Externship
Tassajara Critical Care
12.2024 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
Cashier/Sales Floor Associate
Old Navy
11.2024 - 01.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced shopping experience, provided product information and location assistance.
Cashier/Sales Floor Associate
Lowe's
07.2023 - 07.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Medical Assistant Certification -
Unitek College
Concord, CA12-2024
GED -
Prospects High School
Antioch, CA06-2021
Skills
- Patient scheduling
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Office Administration
- Reliable team player
- CPR
- Fluent in Spanish
- Injections (IM, ID, SC)
- Phlebotomy
- Needles, Needle Safety, Needle Adapters
- Wound Dressing
- In-Office Labs
- EKG
- Instrument Sterilization/ Autoclave
- Medical Asepsis
- Patient Education
- HIPAA/ Medical Law & Ethics
- Insurance Terminology: HMO/PPO & Government Programs
- Knowledge of CPT & ICD-10 codes
References
Viviana Melgoza, CMA
Tassajara Critical Care
(925)565-5653
Vanessa Rodriguez, Sales Associate
Old Navy
(925)503-6782
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant Externship
Tassajara Critical Care
12.2024 - 01.2025
Cashier/Sales Floor Associate
Old Navy
11.2024 - 01.2025
Cashier/Sales Floor Associate
Lowe's
07.2023 - 07.2024
Medical Assistant Certification -
Unitek College
GED -
Prospects High School
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