Fatima Mamadou
Summary
Detail-oriented and bilingual (English and French) professional with extensive experience in operations management, customer relations, and team leadership. Proven ability to optimize scheduling, payroll, and daily operations to meet organizational goals efficiently. Adept at fostering collaborative environments, driving customer satisfaction, and adapting to dynamic challenges. Seeking to leverage my skills in a customer relations to deliver exceptional service and results.
Overview
13
13
years of professional experience
Work History
Brand Operations Manager
Victoria's Secret
05.2017 - 08.2024
- Created and managed weekly schedules for a team of 30 associates, ensuring optimal coverage and compliance with labor laws.
- Accurately processed payroll, resolving discrepancies and maintaining detailed records.
- Boosted employee morale through effective communication, fostering a positive work environment that increased productivity levels.
- Trained and mentored team members to foster collaboration and high performance
- Developed comprehensive training materials for new hires, facilitating rapid onboarding and integration into the company culture.
- Streamlined daily operations to maintain an organized and efficient environment
- Enhanced customer satisfaction by implementing service-focused initiatives and maintaining a welcoming store atmosphere
Team Leader
The Body Shop
05.2011 - 05.2017
- Assisted in managing store operations and achieving sales targets.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members skills through targeted coaching sessions, resulting in improved individual performance.
- Contributed to visual merchandising and inventory management efforts
Education
Bachelor's Degree - International Studies
York University
Toronto, ONSkills
- Bilingual: Fluent in English and French
- Strong organizational and operational skills
- Proficient in scheduling and payroll systems
- Excellent communication and customer service abilities
- Team leadership and staff development
- Staff coaching
- Performance monitoring
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Brand Operations Manager
Victoria's Secret
05.2017 - 08.2024
Team Leader
The Body Shop
05.2011 - 05.2017
Bachelor's Degree - International Studies
York University
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