Fatima Makke
Gerante Charcuterie
Montreal,QC
Summary
Accomplished Charcuterie manager at Marcher Adonis, adept in operations management and team leadership. Enhanced department sales and customer satisfaction through strategic planning and performance management. Proven track record in staff development and workforce management, achieving significant improvements in productivity and service quality. Skilled in fostering a professional environment, ensuring compliance with standards.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Gerante Charcuterie
Marcher Adonis
11.2021 - Current
- Assuring and mandating the smooth running of the department's activities.
- Ensure the supply and marketing of the department's products and managing staff and schedules .
- Coach and motivate team members to improve department productivity
- Ensure compliance with procedures, policies and hygiene and sanitation standards, and monitor compliance
- Ensure food quality and freshness, and be vigilant to minimize product loss and waste;
- Ensure quality customer service in the department.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Employee Charcuterie
Al Dayaa Supermarket
08.2017 - 10.2021
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
Cassier
Supermarket Nada
06.2015 - 07.2017
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Technical Superiority - Nursing Studies
Toul Technical Institute
Lebanon 05.2001 -
High School Diploma -
Al Sabbah Highschool
Lebanon 05.2001 -
Skills
Microsoft word,excel,powerpoint and all computer related work
Team Leadership
Operations Management
Strategic Planning
Performance Management
Time Management
Staff Development
Workforce Management
Additional Information
done a lot of leadership training with adonis company
done trainings for the chemicals used in the department with kersia company
Timeline
Gerante Charcuterie
Marcher Adonis
11.2021 - Current
Employee Charcuterie
Al Dayaa Supermarket
08.2017 - 10.2021
Cassier
Supermarket Nada
06.2015 - 07.2017
Technical Superiority - Nursing Studies
Toul Technical Institute
05.2001 -
High School Diploma -
Al Sabbah Highschool
05.2001 -
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