Fatima Mahamud
Edmonton,AB
Summary
Proven track record in customer service and security, enhancing company reputation at Labadhagax and Paladin Security through exceptional problem-solving and critical thinking skills. Excelled in high-stress situations, boosting customer loyalty and ensuring safety, with a keen ability to assess risks and resolve conflicts efficiently.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Labadhagax
05.2018 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Security Officer
Paladin Security
01.2013 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Education
Human Resources - HR And Labour Relations
Athabasca University
Athabasca, AB07.2028
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Labadhagax
05.2018 - 09.2024
Security Officer
Paladin Security
01.2013 - 03.2018
Human Resources - HR And Labour Relations
Athabasca University
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