Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Mahamud

Edmonton,Alberta

Summary

Proven track record in enhancing customer loyalty and streamlining sales processes at Labadhagax, showcasing strong problem-solving and customer service skills. Adept at mentoring new hires and managing high-stress situations, I significantly contribute to team collaboration and efficiency. Achievements include increasing repeat business through exceptional service and support.

Overview

14
14
years of professional experience

Work History

Sales Associate

Labadhagax
Edmonton, AB
09.2013 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Representative

Apple One Staffing
Toronto, ON
03.2010 - 07.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Human Resources - Human Resources And Labour Relations

Athabasca University
Athabasca, AB

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Reliable and punctual

Languages

English
Native or Bilingual

Timeline

Sales Associate

Labadhagax
09.2013 - 08.2024

Customer Service Representative

Apple One Staffing
03.2010 - 07.2013

Human Resources - Human Resources And Labour Relations

Athabasca University
Fatima Mahamud