Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fatima Mahamud

Edmonton,Alberta

Summary

Proven track record in enhancing customer loyalty and streamlining sales processes at Labadhagax, showcasing strong problem-solving and customer service skills. Adept at mentoring new hires and managing high-stress situations, I significantly contribute to team collaboration and efficiency. Achievements include increasing repeat business through exceptional service and support.

Overview

14
14
years of professional experience

Work History

Sales Associate

Labadhagax
09.2013 - 08.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Customer Service Representative

Apple One Staffing
03.2010 - 07.2013
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

Human Resources - Human Resources And Labour Relations

Athabasca University
Athabasca, AB

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Reliable and punctual

Languages

English
Native or Bilingual

Timeline

Sales Associate

Labadhagax
09.2013 - 08.2024

Customer Service Representative

Apple One Staffing
03.2010 - 07.2013

Human Resources - Human Resources And Labour Relations

Athabasca University
Fatima Mahamud