Hi, I’m
FATIMA KISRIEVA
Calgary,Alberta
Summary
Motivated Administrative Assistant provides exceptional customer service and resolves issues both in person and in a virtual service delivery environment. Experienced in dealing with difficult clients, utilizing de-escalation techniques and strategies both in person and virtually. Willingness to take on added responsibilities to meet team goals. Flexible hours, able to work evenings and depending on operational need.
Overview
7
years of professional experience
Work History
Canada LifeCalgary, AB
Customer Relations Specialist
08.2023 - Current
Job overview
- Answered customer inquiries via telephone and email.
- Analyzed customer feedback related to health benefits services to identify areas needing improvement.
- Resolved customer complaints concerning coverage or billing discrepancies in a timely manner.
- Performed administrative duties including filing paperwork, creating documents.
- Maintained databases containing sensitive patient information such as diagnoses, treatments, medications, lab results.
TEEMAVancouver, BC
Contracts Administrator
07.2022 - 08.2023
Job overview
- Prepared, negotiated, and reviewed various company contracts
- Maintained records and filing systems for future reference on existing and new contracts
- Initiated an average of 30 contracts a day, and other communications and notes
- Ensured that all records were accurate and up to date in Bullhorn Data loader
- Reviewed details on incoming contracts and service agreements to keep pricing correct
- Administered contract change requests and resolution.
Brighton CollegeBurnaby, BC
Educational Advisor
12.2020 - 06.2022
Job overview
- Interacted with customers by phone, email or in-person to provide information, and explained processes
- Collected documentation from participants, verified information, uploaded files electronically
- Scheduled meetings with multiple participants, and arranged time so everyone could attend
- Inputted, edited, and updated students' information into the database, generated contracts, and completed billing
GNK InsuranceBurnaby, BC
Insurance Advisor
10.2019 - 12.2020
Job overview
- Developed strong relationships with a variety of individuals such as internal team and external customers
- Applied organizational and time management skills when coordinating and responding to inbound telephone and email inquiries
- Consistently met and exceed agency goals while maintaining a high client satisfaction rate
- Controlled inventory levels, spoke with all departments, ordered as needed, and stayed within budget
- Ensured positive customer experience while demonstrating solid attention to detail, listening, flexibility and innovation in resolving problems.
HUB InsuranceCoquitlam, BC
Insurance Advisor/Administrative Clerk
11.2016 - 10.2019
Job overview
- Trained and supervised new staff
- Drafted memos, took meeting minutes, sent information to the team, and filed copies
- Displayed strong telephone etiquette, effectively handling difficult calls
- Collected, analyzed, and compared multiple companies to provide the most affordable quotes
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Education
Coursera
Google Data Analytics
12.2023
BCIT
Office Administration Diploma
08.2015
Dagestan State Pedagogical University
Bachelor's Degree in Psychology
06.2009
Skills
- Navigating a busy multi-line telephone and voice mail system
- Proficient in MS Office
- Competent in Bullhorn Database
- Decision-Making & Judgment
- Client service orientation
- Problem resolution
- Administrative support
- Types 55 WPM
- Curriculum Development
- Meeting Scheduling
- Lesson Planning
- Spreadsheet development
- Excellent attention to detail
- Collaborative team player
- Strong organizational skills
- Data entry documentation
- Technologically savvy
Timeline
Customer Relations Specialist
Canada Life
08.2023 - Current
Contracts Administrator
TEEMA
07.2022 - 08.2023
Educational Advisor
Brighton College
12.2020 - 06.2022
Insurance Advisor
GNK Insurance
10.2019 - 12.2020
Insurance Advisor/Administrative Clerk
HUB Insurance
11.2016 - 10.2019
Coursera
Google Data Analytics
BCIT
Office Administration Diploma
Dagestan State Pedagogical University
Bachelor's Degree in Psychology
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