FATIMA KHALID
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security guard/patient watch
Paladin security- Niagara Health
09.2023 - Current
- Respond to emergencies promptly, ensuring the safety of all individuals on site.
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Greet guests and patients professionally while making safety top priority.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Babysitter
Baby Sitting - Welland, ON
10.2021 - 08.2023
- Preparing nutritious meals and snacks for children daily.
- Maintained a clean and organized environment
- Played games, worked on puzzles, and read books to children.
- Helped children complete homework assignments and school projects.
- Supervised children on playground to help develop physical and social skills.
Crew member/shift runner
Popeye's chicken- Fonthill, ON
06.2022 - 07.2023
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Taking orders/ Cashier
Karahi Boys Restaurant – Mississauga, ON
06.2021 - 09.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Order picking/ Packing
Lululemon Distribution Center – Mississauga, ON
07.2019 - 09.2019
- Collaborated with team members to achieve daily goals and meet company objectives.
- Improved order accuracy by diligently following packing guidelines and double-checking items before packaging.
- Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
Education
Business Administration in Hospitality and Tourism -
Niagara College - Niagara On The Lake Campus
06.2027
Paralegal Studies -
Sheridan College Institute of Technology and Advanced Learning - Brampton
07.2022
High School -
Rick Hansen High School - Mississauga
07.2020
Skills
- Customer service
- Communication Skills
- Team Player
- Able to work under pressure
Languages
English
Urdu
Hindi
Punjabi
Certification
- Opera cloud front office and cashiering
- Opera cloud profile and reservation.
- ADVANCED food safety training (fst)
- First aid and CPR
- Security License
- Management of Aggressive Behaviour Certificate (MOAB)
- Use of force certificate.
personal information
- Date of Birth: 2001-10-14
- Martial status: Single
- Nationality: Canadian citizen
references
Available Upon Request
Timeline
Security guard/patient watch
Paladin security- Niagara Health
09.2023 - Current
Crew member/shift runner
Popeye's chicken- Fonthill, ON
06.2022 - 07.2023
Babysitter
Baby Sitting - Welland, ON
10.2021 - 08.2023
Taking orders/ Cashier
Karahi Boys Restaurant – Mississauga, ON
06.2021 - 09.2021
Order picking/ Packing
Lululemon Distribution Center – Mississauga, ON
07.2019 - 09.2019
Business Administration in Hospitality and Tourism -
Niagara College - Niagara On The Lake Campus
Paralegal Studies -
Sheridan College Institute of Technology and Advanced Learning - Brampton
High School -
Rick Hansen High School - Mississauga
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