FATIMA KAURA

• Applied current editing and photography tools to tell great stories.
• Boosted brand engagement by creating compelling social media posts and campaigns.

Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.

• Handled cash transactions, maintained sales and payments records accurately.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.

• Manage a high a volume of customer’s inquiries, maintaining a satisfaction of over 20%

• Collaborated with other departments to ensure prompt and accurate resolution of customer concerns.

• Address and resolved customers complaints in professional and courteous manner.

• Trained new employees on customer service best practices and company policies.

• Analyze customers feedback and provide insights to improve service quality and product offerings.

• Operated cash register for cash, check, debit and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assist customers with inquiries, complaints and provided exceptional service, resulting in positive feedback from shoppers.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

• Manage a high volume of inbound calls and emails with the focus of resolving customers issues and providing outstanding services.

• Ehance customers satisfaction through personalize service.

• Prompt problem solving and effective communication.

• Trained and mentored new customers representatives,improving the overall team knowledge and efficiency.

• consistently achieved and exceeded sales targets, generating extra revenue annually.

• maintained strong relationships with existing clients,providing exceptional customer service and support

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong customer relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.