Fatima Kanwal
Toronto,ON
Summary
Self-motivated and disciplined individual with years of experience in fast-paced, customer-oriented retail settings. Eager to apply time management and organizational skills in various environments. Seeking proficient job opportunities to expand skills while facilitating company growth.
Overview
2
2
years of professional experience
Work History
Team Coordinator and Barista
Aroma Espresso Bar
Toronto, ON
08.2021 - Current
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Ringed in sales on the POS terminal
- Maintained high standard of cleanliness throughout the store
Front Desk Receptionist
Cosmetic family dentistry
Toronto, ON
12.2020 - 04.2021
- Confirmed upcoming appointments and recalled according to office protocol
- Answered and directed incoming calls using multi-line telephone system.
- Maintain flexibility and professionalism in the event of unforeseen situations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Residence Life Coordinator
York University
Toronto, ON
09.2020 - 12.2020
- Worked closely with Residence Life staff and Security Watch Officials to create a safe residence environment.
- Coordinated day-to-day essential functions of residence halls and apartment buildings.
- Directed, coordinated and evaluated activities of support staff within academic institutions, departments and alumni organizations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Science - Psychology
York University
12.2022
Skills
- Valid Emergency First Aid with CPR-B certificate
- Proficiency in MS (Outlook, Word, Excel, PDF)
- Key team player with effective communication
- Conflict management and critical thinking
Timeline
Team Coordinator and Barista
Aroma Espresso Bar
08.2021 - Current
Front Desk Receptionist
Cosmetic family dentistry
12.2020 - 04.2021
Residence Life Coordinator
York University
09.2020 - 12.2020
Bachelor of Science - Psychology
York University
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