FATIMA JARDIM
Alliston,Canada
Summary
- Well-developed communication, interpersonal, organizational skills honed varied experiences Demonstrated exceptional customer service skills and attention to detail; experience working with diverse clients and understanding unique client needs Accurate, analytical, results and solution-oriented; with ability to work independently and in a team-oriented environment; experienced leading and liaising with colleagues
- Experience utilizing and inputting data into databases with a demonstrated track record of creating and formatting clear documents, reports, charts, spreadsheets and presentations Well-developed analytical and multi-tasking skills, with ability to assess priorities and meet deadlines; acquired through experience working with different levels of staff Proven ability to deal calmly, courteously and effectively with people while remaining tactful and courteous in order to maintain the reputation of the company Works tactfully and professionally in a team and with minimal supervision; good problem- solving skills; decision making skills to maintain 100% customer satisfaction
Overview
27
27
years of professional experience
Work History
Early Childhood Educator Assistant
Upper Canada Child Care Centre
07.2024 - Current
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
Customer Service Manager
Wal-Mart Canada Corp.
10.2016 - Current
- Offer outstanding customer service, create engaged customers and facilitate organic growth, taking ownership of customer issues and provide thorough resolution and follow ups
- Troubleshoot challenging cases/grievances and customer problems with utmost respect and professionalism there by ensuring customer satisfaction
- Manage a team of customer service associates/cashiers; provide training, coaching and monitor performance
- Provide ideas on methods of upgrading customer service to enhance productivity, ensuring high levels of customer satisfaction through excellent and timely service
- Oversee day-to-day operations, and delegate effectively to meet daily/weekly deadlines
- Manage and resolve all front end issues and handle the balancing of all cash registers
- Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory)
Home Daycare Provider
Kids at Play Home Daycare
07.2015 - 08.2023
- Offered children numerous opportunities throughout each week to get sunshine and exercise in yard and at local parks.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Streamlined administrative tasks such as enrollment paperwork processing resulting in efficiency improvements.
- Treated basic first aid needs such as cleaning and bandaging minor cuts.
Administrative Assistant
True North Imaging
01.2011 - 07.2015
- Registered patients and scheduled multiple appointments, requesting patient's previous examinations from other locations
- Located previous reports for technicians and preparing reports for the doctors
- Answered multi-line phone and returned calls
- Attended to referring physicians or patients concerns
- Coordinated/petty cash, office supplies, preparation of office bag and stamping envelopes
- Updated patient information and ensured information was kept confidentially at all times
- Organized office area, examination room and waiting area along with basic office duties
- Received positive feedback for ability to manage a busy medical setting
Customer Service Manager
Wal-Mart Canada Corp.
11.2010 - 05.2012
- Built rapport with customers, as well as mitigating issues
- Handled cash, balanced cash registers and promoted the Walmart Rewards MasterCard
- Trained cashiers, assisted cashiers with over-rides, voids, returns, concerns, and complaints
- Successfully met targets for the opening of new Wal-Mart Rewards MasterCard
Customer Service Representative
Bank of Montreal
12.2002 - 05.2009
- Handled customer transactions; identified their needs and ensured needs were met at all times; engaged with several clients every day to meet their immediate and future needs, offered advice, handled objections and completed sales for both personal and small business clients
- Contacted clients by phone to identify potential client needs, and schedule appointments to further discuss clients' opportunities
- Advised clients based on a comprehensive financial planning approach including cash management, credit, investment and wealth protection
- Demonstrated the benefits and assisted clients in using all channels such as bank machines, telephone banking, mobile and online banking
- Resolved client problems quickly and/or refer to colleagues, as appropriate
- Commended by customers for delivering exceptional customer service
Branch Manager
Money Mart
01.1998 - 08.2002
- Oversaw store operations; lead recruitment, talent management, coaching, training, and compliance
- Provided and ensured quality customer service; responded to customer inquiries and complaints; resolve all high-level complaints, ensuring good customer relationships at all times
- Performed cross-selling additional products to all customers; train staff in selling techniques
- Maintained, and reinforced all audit/compliance policy/procedure regarding cash handling, inventory (negotiables), security and service standards
- Recruited, trained and developed sufficient staff to meet operating objectives; schedule staff and met operational objectives
- Successfully met financial goals/targets for the store on a continual monthly basis
Education
O.S.S.D -
Father Michael Geotz Secondary School
Mississauga, ON06.1993
Skills
- Time Management
- Administrative
- Communication
- Prioritization
- MS Windows
- Reception
- Relationships
- Problem Solving
- Medical Terminology
- Data Management
- Customer Care
- Filing
- Confidentiality
- MS Word
- MS Excel
- MS PowerPoint
- Electronic records program
Languages
English
Full Professional
Portuguese
Limited Working
Spanish
Elementary
Technical Competency
- MS Windows
- Reception
- Relationships
- Problem Solving
- Medical Terminology
- Data Management
- Customer Care
- Filing
- Confidentiality
- MS Word
- MS Excel
- MS PowerPoint
- Electronic records program including appointment bookings, communications, filling out forms, and record keeping
Timeline
Early Childhood Educator Assistant
Upper Canada Child Care Centre
07.2024 - Current
Customer Service Manager
Wal-Mart Canada Corp.
10.2016 - Current
Home Daycare Provider
Kids at Play Home Daycare
07.2015 - 08.2023
Administrative Assistant
True North Imaging
01.2011 - 07.2015
Customer Service Manager
Wal-Mart Canada Corp.
11.2010 - 05.2012
Customer Service Representative
Bank of Montreal
12.2002 - 05.2009
Branch Manager
Money Mart
01.1998 - 08.2002
O.S.S.D -
Father Michael Geotz Secondary School
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