Fatima Ijaz
Cambridge,Canada
Summary
Result-Driven Professional with solid years of experience in the Food industry, overseeing bakery operations, ensuring high-quality product output, and maintaining efficient production workflows. Proven track record in managing a team of bakers and production staff, optimizing production processes, and ensuring adherence to safety, quality, and food standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Account Receivable Representative
Duniya Wide Logistics
01.2024 - Current
- Processed accounts receivable transactions such as entering and posting payments
- Processed online credit card payments
- Frequently contacted customers to submit invoices and investigate short payments
- Prepared weekly reports to monitor credit limits and terms of payment
- Worked with plant and other departments to resolve discrepancies, address customer concerns
- Accessed online payment information from banking websites
- Performed other duties as assigned
Production Trainer
R.D.J Bakeries
03.2024 - 04.2024
- Reviewed customer error calls relevant to production to measure & track quality
- Trained, Coached new operators, and provided refresher training/assisting to existing operators
- Coordinated with operations team, suppliers and contractors to implement corrective & preventive action plan
- Assisted Production Manager and Production Supervisor on day-to-day tasks as required
- Worked closely with finance team ensuring that weekly, monthly and year-end reporting were closely related
- Supported and coordinated activities in other areas as assigned
Production Supervisor
R.D.J Bakeries
03.2024 - 11.2024
- Trained staff/workers in job duties, safety procedures and company policies
- Prepared management reports of production results
- Directed and coordinated activities of employees engaged in production
- Supervised, co-Prepared, analyzed charts, work orders, production schedules, and other records and reports to determine production requirements
- Collaborated with other supervisors to coordinate requisition of materials, equipment and supplies between departments
- Kept records of employees’ attendance and hours worked and expedited the workflow within the production house
- Ensured that proper methods and procedures were being used and that quality, safety, environment standards were met
- Active involvement and leadership in the implementation and execution of continuous improvement initiatives
- Worked in partnership with the Quality Assurance department to prevent and resolve any quality issues
Customer Service Specialist
Mobilink
01.2022 - 10.2023
- Interacted with customers via email and phone to provide information in response to inquiries about products, services, invoices and to manage and resolve complaints
- Researched and identified discrepancies, make system corrections, provide documentation to clients and collect unpaid balances
- Resolved high volume of internet inquiries and/or phone inquiries to effectively meet the diverse needs of vendors within established productivity goals and turnaround times
- Answered customer inquiries and insured service met customer satisfaction standards by maintaining up to date product and service knowledge
Education
MSc -
Management Information Systems
01.2021
BSc -
Computer Science
01.2018
Skills
- Proficient in Task Management
- Time management skills
- Excellent written communication
- Excellent verbal communication
- Accountable team player
- Problem-solving
- Customer satisfaction focuc
- Leadership
- Managing daily production operations
- Team performance management
- Expertise in bakery equipment
- Quality Assurance
- Inventory management
- Proficient in production data analysis
- Proficient in reporting
- Commitment to safety standards
- Commitment to quality standards
- High-volume production experience
Languages
English
Professional Working
Certification
Worker Health and Safety Awareness, Ontario, Canada, 01/01/24
References
Available upon request
Timeline
Production Trainer
R.D.J Bakeries
03.2024 - 04.2024
Production Supervisor
R.D.J Bakeries
03.2024 - 11.2024
Account Receivable Representative
Duniya Wide Logistics
01.2024 - Current
Customer Service Specialist
Mobilink
01.2022 - 10.2023
MSc -
Management Information Systems
BSc -
Computer Science
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