Fatima Hernandez
Fontana
Summary
Dedicated professional with experience in retail operations and customer service. Skilled in cash handling, time management, and ensuring adherence to policies. Aiming to leverage organizational strengths to enhance store efficiency and customer satisfaction.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Cashier
Smart And Final
Fontana
05.2025 - Current
- Accurately handle cash and card transactions while balancing the register
- Provide friendly, professional customer service to a high volume of customers
- Assist customers with product questions, pricing, and general store inquiries
- Maintain a clean, organized, and efficient checkout area
- Enforced company policies regarding returns, exchanges, and customer interactions effectively.
- Helped customers find specific products, answered questions, and offered product advice.
- Follow company policies and procedures to ensure transaction accuracy and customer satisfaction
- Communicate effectively with team members to support smooth store operations
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained current knowledge of store promotions to highlight sales to customers.
Associate/Cashier
Fashion Q
Ontario
11.2024 - 04.2025
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with product inquiries and provided recommendations.
- Maintained accurate cash drawer and balanced daily receipts.
- Maintained store cleanliness and organization at the beginning and end of shifts
- Scanned merchandise to ensure accurate pricing and inventory counts
- Handled returns and exchanges following company policies and procedures.
- Delivered courteous, professional customer service during checkout
- Collaborated with team members to ensure smooth daily operations
- Worked closely with front-end staff to assist customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Assisted customers with inquiries about products and services.
Assistant Manager
Family Dollar
Fontana
08.2021 - 10.2023
- Opened and closed the store independently, ensuring all operational procedures were followed
- Counted registers before and after shifts and prepared accurate daily bank deposits
- Managed cash handling, refunds, exchanges, and returns with a high level of accuracy
- Greeted customers upon entry and informed them of current promotions and sales
- Answered phone calls regarding product availability, store policies, and general inquiries
- Assisted customers with the store app, explaining digital coupons, restrictions, and proper usage
- Checked in food vendors (Pepsi, Frito-Lay, McLane, milk deliveries) and verified invoices
- Unloaded, organized, and restocked weekly truck shipments while matching merchandise to correct sku number
- Set up new store schematics and seasonal displays to promote featured products
- Monitored store activity, alerted associates of suspicious behavior, and enforced store safety policies professionally
- Assisted Spanish-speaking customers to ensure clear communication and excellent service
- Consistently met or exceeded performance expectations and received recognition for reliability and leadership
- Supported staff training and development to enhance team performance
- Executed cash handling procedures and maintained accurate financial records
Education
A.B. Miller High School
Fontana, CASkills
- Bilingual Communication (English/Spanish)
- Phone Etiquette & Customer Inquiries
- Communication skills
- Cash Handling & Deposits
- Data Entry & Record Accuracy
- Policy & Procedure Adherence
- Quality Assurance
- Confidential Information Handling
- Time Management & Multitasking
- Organization & Attention to Detail
- Housekeeping & Sanitation Standards
Timeline
Cashier
Smart And Final
05.2025 - Current
Associate/Cashier
Fashion Q
11.2024 - 04.2025
Assistant Manager
Family Dollar
08.2021 - 10.2023
A.B. Miller High School