Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Fatima Hashi

Brampton,ON

Summary

Dynamic and results-driven professional with extensive experience in logistics, business management, and retail operations. Adept at optimizing supply chain processes, driving operational efficiency, and implementing strategic initiatives to enhance business performance. Proven track record of leading cross-functional teams, managing large-scale projects, and delivering innovative solutions to complex challenges. Seeking a challenging role in a forward-thinking company where my expertise in logistics and business strategy can drive growth and operational excellence.

Overview

6
6
years of professional experience

Work History

Logistics Manager

Canadian Tire
02.2021 - Current
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Receives, scans, verifies, and stores all incoming and overstock products according to established procedures and policies
  • Operates computer and scanning tools, and enters all relevant coding in canadian tire systems
  • Reconciles inventory differences
  • Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through: maintaining housekeeping disciplines in the warehouse in order to facilitate location of products by all staff
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.
  • Adapted and coped with challenging and changing situations
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
  • Reduced warehouse storage costs with effective space utilization strategies.
  • Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.

Customer Support Consultant

Rogers Communications
03.2018 - 12.2020
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
  • Professionally handles a high volume of inbound and outbound calls, as well as directing phone questions to improve call flow
  • Addressed customer service inquires in a timely, professional and accurate manner
  • facilitated information flow between customer service, account management operations, and quality assurance to guarantee call centre objectives were met
  • Documented detailed notes after each interaction to ensure accurate record-keeping and seamless hand-off between shifts or departments if required.
  • Improved customer retention rates by understanding their needs and offering tailored solutions.
  • Reduced average call resolution time by implementing effective problem-solving strategies and maintaining a comprehensive knowledge base.

Education

Bachelor of Science - Justice Studies

Guelph Humber University
Etobicoke, ON
06.2024

Skills

  • Critical thinking
  • Attention to detail
  • Organizational skills
  • Problem solving
  • Computer literacy skills
  • Communication
  • Time management
  • Efficient in all microsoft software's
  • Results-oriented individual
  • Responsible
  • Standard First Aid & CPR certified

Languages

English
Native or Bilingual
Arabic
Limited Working

Timeline

Logistics Manager

Canadian Tire
02.2021 - Current

Customer Support Consultant

Rogers Communications
03.2018 - 12.2020

Bachelor of Science - Justice Studies

Guelph Humber University

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Fatima Hashi