Fatima Hakimzada
Mississauga,ON
Overview
5
5
years of professional experience
Work History
Technical Support for Philips Hue
Concentrix
Hamilton, ON
06.2022 - 02.2023
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
- Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience. Such as Amazon Alexa, google home
- Monitored systems in operation and quickly troubleshot errors.
- Processed warranty for defective products, Created labels for return or exchange of defective products such as bulbs, strip lights outdoor bulbs, the bridge
Administrator
Sami Abboud Management Inc
Remote
01.2021 - 06.2022
- Maintained personnel records and updated internal databases to support document management. And data entry for billing.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Responsible for booking consultation appointments, event consultations and engagement events for clients.
- Provided clients with information about services provided by Sami Abboud Management Inc. including information about full-services creative marketing methods to assist clients in increasing sales and brand development.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
Loan Officer
4finance
Oakville
04.2018 - 03.2020
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Examined customer loan applications for loan approvals and denials.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Improved loan processing efficiency by streamlining application procedures and documentation requirements.
Education
Diploma - Health Wellness And Fitness
Mohawk College of Applied Arts And Technology
Hamilton, ON06.2019
Skills
- Software Installation
- Customer Support
- Network Connectivity
- Remote Desktop Management
- Microsoft office suite: Word, Excel, powerpoint, Outlook
Languages
English
Timeline
Technical Support for Philips Hue
Concentrix
06.2022 - 02.2023
Administrator
Sami Abboud Management Inc
01.2021 - 06.2022
Loan Officer
4finance
04.2018 - 03.2020
Diploma - Health Wellness And Fitness
Mohawk College of Applied Arts And Technology