Fatima Gongora
Server
Vancouver,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
1
1
Language
Work History
Server
Hilton
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
White Spot
06.2021 - 09.2022
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Served food and beverages promptly with focused attention to customer needs.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Elkhorn Resort Spa & Conference Centre
08.2019 - 04.2021
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Instituto Nacional Dr Pedro Miguel Rivera Damas
San Vicente, El Salvador 05.2001 -
Skills
Strong work ethic
Safe food handling
Guest engagement
Hospitality service expertise
Order accuracy
Timeline
Server
Hilton
10.2022 - Current
Server
White Spot
06.2021 - 09.2022
Server
Elkhorn Resort Spa & Conference Centre
08.2019 - 04.2021
High School Diploma -
Instituto Nacional Dr Pedro Miguel Rivera Damas
05.2001 -
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