FATIMA FLORES
Hawthorne
Summary
Experienced Housekeeping Supervisor skilled in team leadership, training development, and quality assurance. Proven track record of enhancing operational efficiency and maintaining high cleanliness standards in a high-traffic environment.
Overview
22
22
years of professional experience
Work History
Housekeeping Supervisor
FEDERAL BUILDING SERVICE PROJECT MANAGER
Los Angeles
03.2002 - 03.2024
- Supervised daily housekeeping operations in high-traffic federal building.
- Trained and mentored staff on cleaning techniques and safety protocols.
- Developed cleaning schedules to ensure consistent facility upkeep.
- Inspected completed work to ensure quality assurance and compliance with established standards.
- Coordinated inventory management of cleaning supplies and equipment.
- Communicated with building management regarding maintenance needs and issues.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
- Enforced rules and regulations set forth by management regarding health, safety and security policies.
- Responded promptly to maintenance requests from guests or staff members.
- Assisted with the recruitment process for new housekeepers, including interviewing potential candidates and conducting background checks.
- Resolved conflicts among staff members efficiently while maintaining professionalism at all times.
- Established effective communication between team members in order to foster a positive work environment.
- Communicated guest service scores to drive improvement and higher guest satisfaction.
- Prepared work schedules for associates to promote proper staffing levels.
- Developed targeted training programs to enhance staff knowledge on sanitation techniques and emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Developed training programs to build employee performance, improve employee engagement and increase employee retention.
- Implemented strategic cost-saving measures to maintain operational efficiency while preserving quality standards.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Managed team of employees, daily progress reports and overall project planning.
- Defined clear goals and expectations for trainees to enhance learning outcomes.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
Skills
- Housekeeping
- Cleaning methods
- Sanitation practices
- Cleaning practices
- Quality control
- Regulatory compliance
- Facility maintenance
- Room inspection
- Washing windows
- Window cleaning
- Cleaning bathrooms
- Dusting furniture
- Ordering cleaning supplies
- Inventory management
- Inventory control
- Supply chain management
- Scheduling and planning
- Staff scheduling
- Maintenance coordination
- Team leadership
- Team performance management
- Staff training
- Training and mentoring
- Performance evaluation
- Staff evaluations
- Employee reviews
- Conflict resolution
- Effective communication
- Team building
- Cost-saving strategies
- Process improvement
- Safety protocols
- Employee engagement
- Payroll
- Payroll administration
- Vendor management
- Department coordination
- Task assignment
- Quality control and control
- Team performance management
Languages
English
Professional
Spanish
Professional
Timeline
Housekeeping Supervisor
FEDERAL BUILDING SERVICE PROJECT MANAGER
03.2002 - 03.2024