Fatima Fatima
Toronto
Summary
Dynamic professional with experience at Kotak Mahindra Bank, excelling in customer service and fraud prevention. Proven ability to enhance digital banking experiences while maintaining compliance. As a Data Analyst at FinacPlus, leveraged advanced Excel skills to identify trends, driving business efficiency and informed decision-making through impactful data visualization.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Kotak Mahindra Bank
02.2023 - 04.2024
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Data Analyst
FinacPlus Global Services Pvt Ltd
01.2021 - 11.2022
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
Education
Bachelor of Commerce - Accounting
Osmania University
India 12-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Microsoft PowerPoint
Languages
English
Full Professional
Urdu
Full Professional
*Disclaimer
* I SINCERELY AFFIRM THAT THE ABOVE INFORMATION IS TRUE AND ACCURATE TO THE BEST OF MY KNOWLEDGE.
Timeline
Customer Service Representative
Kotak Mahindra Bank
02.2023 - 04.2024
Data Analyst
FinacPlus Global Services Pvt Ltd
01.2021 - 11.2022
Bachelor of Commerce - Accounting
Osmania University
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