Fatima-Ezzahra Benhar
Calgary,Canada
Summary
Accomplished and client-focused professional with over five years of experience in administrative and human resources roles. Known for delivering excellence in managing processes, procedures, and personnel. Proven track record of ensuring high levels of customer service by interpreting and addressing customized client/patient requirements. Possesses a solid understanding of Alberta Human Rights Policy and Employment Standards (Labor Law).
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Brookes College
01.2022 - 03.2023
- Aligned instructional goals with established professional standards.
- Designed extensive educational resources for learners.
- Prepared, administered, and graded examinations to assess student understanding.
- Evaluated student progress through quizzes, assignments, projects, and reviews.
- Provided constructive feedback to students to support their academic growth.
- Conducted classes and organized activities to effectively present course material.
- Shared relevant case studies to deepen students' understanding of coursework.
- Responded to student inquiries regarding the program and specific course content.
- Provided career guidance to students.
- Collaborated with the academic management team to enhance curriculum effectiveness.
- Contributed to maintaining program standards.
- Recorded student attendance and grades accurately.
- Participated in faculty meetings to contribute to departmental discussions.
- Attended professional development workshops to enhance teaching skills and knowledge.
- Engaged in other departmental activities as required.
Reception/ HR Assistant Practicum
G4s Security Solution LTD
08.2017 - 12.2017
- Welcomes visitors by greeting them in person or on the telephone; answering and referring inquiries
- Receiving and sorting daily mail and deliveries and preparing outgoing correspondence
- Work with recruitment to complete data entry and follow up with employee background checks
- Maintain all employees' files ensuring documents are filed, and employee files meet G4S policies
- Books training appointments for both new and existing employees for training (i.e
- First Aid, Fit for Duty, PST and Drug and Alcohol)
- Basic administrative duties
- Assist with basic recruitment needs, including assessments, booking interviews and booking successful applicants for new hire training
UNIT CLERK
Noor Hospital Center
06.2012 - 03.2017
- Company Overview: Physical Rehabilitation
- Verified availability of physiotherapists, psychologists, occupational therapists and speech therapists
- Established rehabilitation plans for inpatients and external patients on paper and on computer systems
- Disseminated paper and computer program schedules to different department heads; rehabilitation units
- Managed, in collaboration with the heads of units, the dispatching of patients following absences from rehabilitation workers and dissemination of information about the changes to the services concerned
- Prepared appointment voucher for external patients and management of patients
- Directed patients to crate and then to foreclosure officers
- Managed external patient waiting list and schedule
- Established and monitored updating of individual records of inpatient patients and maintained confidentiality
- Ensured timely coordination between data entry officer and reeducators, in the event of a change of schedule
- Prepared weekly weekend patient list in coordination with the availability of consultation unit
- Transmitted patient list to the heads of units to be subsequently distributed among staff
- Physical Rehabilitation
ADMINISTRATIVE ASSISTANT
Falu Deco SARL
06.2011 - 09.2011
- Screened applicants' resumes and coordinated both phone and in-person interviews
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Helped distribute employee notices and mail to the staff
- Supported HR in the company in any hiring processes and procedures
Education
Business Administration Diploma -
ABM College
Calgary, Alberta11.2021
Bachelor of Arts - ENGLISH (Specialization in American Culture Studies)
University of Hassan II
Casablanca06.2015
Skills
- Data entry
- Accuracy
- Detail-oriented
- Communication
- I1nterpersonal skills
- Customer relations
- People management
- Time management
- Analytical thinking
- Organizational skills
- Recruitment
- Training
- Financial understanding
- Budgets
- Cost control
- Team huddles
- Meetings
- Team morale
- Team spirit
- MS-Office Suite
- MS-Word
- Outlook
Languages
English
Full Professional
French
Elementary
Arabic
Native or Bilingual
Timeline
Administrative Assistant
Brookes College
01.2022 - 03.2023
Reception/ HR Assistant Practicum
G4s Security Solution LTD
08.2017 - 12.2017
UNIT CLERK
Noor Hospital Center
06.2012 - 03.2017
ADMINISTRATIVE ASSISTANT
Falu Deco SARL
06.2011 - 09.2011
Business Administration Diploma -
ABM College
Bachelor of Arts - ENGLISH (Specialization in American Culture Studies)
University of Hassan II
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