Fatima Espinoza

Perform the daily operations and activities of the Atm,Debit and Credit, Heloc Access card program to include daily card orders, atm and shared branch adjustment, transactions disputes and fraud claims. Investigate lost, stolen and fraud transaction disputes, post provisional credit to member accounts and mail applicable notices. Monitor falcon reports of compromised cards. Handle chargebacks, ensure proper documentation and timeframes are met,track chargeback progress. place cash orders for Atm's. Perform assigned card services duties and support other team members in card services as requested. Balance and reconcile assigned general ledger accounts for adjustments,disputes and chargebacks. record stages of chargeback progression in log and prepare items for charge-off.

• Identify and process all incoming Check 21 ATM deposit check batches. Process Co-Op incoming/outgoing ATM adjustments.
• Balance and reconcile assigned general ledger accounts for adjustments, return deposits and ATMs
• Investigates and resolve Check 21 processing errors or discrepancies.
• Perform daily functions related to ATM balancing and reconcilement. research and process any ATM adjustment or outages.
• Investigate transaction disputes, post adjustment to members accounts and mail applicable notices.

• Assists members with financial transactions such as deposits, withdrawals, transfers, loan payments, stop payments, account maintenance, member resolution, check cashing. Reporting Currency Transaction Reporting (CTR). Assists members with opening and closing accounts; answers questions about products and services and resolves member problems. Ensure Balancing Standards and Controllable Loss Guidelines are adhered to at all times.

• Documented all calls and inquiries in computer system.
• Set appointments with customers based on individual convenience.

• Answer Customers questions and concerns
• Process Transactions for bank customers
• Accept deposits, Withdrawals, Loan payments
• Prepare and send out wire transfers
• Handled foreign currency and performed currency transaction reports.

• Data Entry
• Reconciles debits and credits
• Process deposits, withdrawals
• Vault and ATM balancing
• Wire processing
• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

• Data Entry
• Reconciles debits and credits
• Process deposits, withdrawals
• Vault and ATM balancing
• Educated customers on use of banking website and mobile apps.